KAREN MONREAL
Summary
Hard working Customer service professional seeking to leverage my 8+ years of client-facing experience, conflict resolution skills, and expertise in health care. Dynamic healthcare professional with extensive experience at HCA Healthcare, excelling in patient care coordination and quality improvement. Proven ability to enhance service delivery through effective appointment scheduling and patient engagement. Skilled in managing records and maintaining professionalism, ensuring patient confidentiality while fostering strong relationships with diverse populations.
Overview
10
10
years of professional experience
Work History
Patient Care Liaison
HCA Healthcare
05.2022 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support. Requested personnel files and medical records to be faxed. Responded to telephone requests for information to support patients.
Sleep Coordinator
Enticare
11.2019 - 01.2020
- Coordinated patient scheduling to optimize clinic operations and enhance service delivery. Managed electronic health records to ensure accurate documentation and compliance with regulations. Acted as primary liaison between patients and healthcare providers, addressing inquiries and concerns promptly. Implemented process improvements to streamline patient intake and follow-up procedures, enhancing overall efficiency.
Health Services Associate
RxCrossroads McKesson
08.2018 - 11.2019
- Effectively educate callers regarding program requirements and processes. Research and resolve complex customer issues and escalate as needed. Inform leadership of possible process improvements. Maintained high quality scores and exceeded all KPIs.
Account Manager
SafeStreetsUSA
03.2017 - 11.2017
- Monitored multiple databases to keep track of inventory. Controlled the release of proprietary and confidential information for clients. Educated customers on product offerings.
Receptionist
All Star Storage
02.2016 - 05.2017
- Ensured calls answered in a timely manner and helped customers select merchandise based on their needs. Extended customer subscriptions by offering discounts and promotions to ensure customer retention.
Bilingual Cashier
Kohls - Mesa, AZ
Mesa, AZ
02.2016 - 03.2017
- Responsible for ringing up customers in a timely manner and guaranteeing exceptional customer service. Maintained multiple registers, cash drawers and deposits at the end of shift.
Education
High School Diploma -
East Valley High School
Mesa, AZ01-2016
Skills
- Fluent in Spanish
- Team Leadership
- Conflict Resolution
- Patient confidentiality
- Training and mentoring
- Insurance verification
- Medical terminology
- Quality Improvement
- Appointment scheduling
- Managing records
- Healthcare systems
- Policy Adherence
- Referral management
- Work from home
- Follow-up care coordinator
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Liaison
HCA Healthcare
05.2022 - Current
Sleep Coordinator
Enticare
11.2019 - 01.2020
Health Services Associate
RxCrossroads McKesson
08.2018 - 11.2019
Account Manager
SafeStreetsUSA
03.2017 - 11.2017
Receptionist
All Star Storage
02.2016 - 05.2017
Bilingual Cashier
Kohls - Mesa, AZ
02.2016 - 03.2017
High School Diploma -
East Valley High School