SHERRI DUFFIELD BROWN
New Jersey
Summary
Investigator training leader with extensive experience designing, managing, and delivering structured training programs for investigative teams in regulated environments. Proven ability to develop onboarding curricula, training manuals, and certification programs that improve investigative quality, compliance, and performance. Strong background in virtual and instructor-led training, workforce readiness, and continuous skill development.
Overview
18
18
years of professional experience
Work History
Supervisor, Investigations
Gallagher Bassett
10.2024 - Current
- Designed and implemented a six-week investigator onboarding and training program, including curriculum, training manuals, and supporting documentation.
- Built and trained a 15-member international investigations team, delivering all instruction and mentoring remotely.
- Developed and delivered instructor-led virtual training sessions covering investigative methodologies, compliance standards, and documentation requirements.
- Trained investigators on U.S.-based social media and digital investigations in compliance with legal and regulatory guidelines.
- Evaluated investigator readiness and performance; provided ongoing coaching and development support.
- Corporate (Fully Remote)
Training Supervisor
Gallagher Bassett
Neptune, USA
07.2022 - 10.2024
- Led investigator training programs for Desktop Investigators, including onboarding and continuing education.
- Co-authored the company training manual, standardizing investigative processes, documentation, and compliance expectations.
- Developed curricula, lesson plans, manuals, and job aids to address skill gaps and operational needs.
- Delivered instructor-led training sessions, workshops, and refresher courses.
- Partnered with Investigations leadership and Compliance to align training programs with organizational standards.
- Neptune, NJ
Senior Investigator
Gallagher Bassett
Neptune, USA
03.2021 - 07.2022
- Served as subject-matter expert supporting investigator training and mentoring.
- Assisted with onboarding of new investigators and development of training materials.
- Supported quality assurance and best-practice initiatives.
- Neptune, NJ
Senior Investigator
Terrier Claims Services (MT Investigations)
Neptune, USA
02.2016 - 03.2021
- Trained and mentored investigators as part of onboarding and ongoing development programs.
- Assisted management with training delivery, performance feedback, and quality review.
- Developed internal job aids and reference materials to support investigative consistency.
- Neptune, NJ
Senior Insurance Fraud Investigator (Contractor)
American General Life & Retirement Company (AIG)
Neptune, USA
08.2013 - 07.2014
- Delivered internal investigator training and certification programs related to fraud detection and compliance.
- Developed training communications and instructional materials.
- Partnered with Compliance, Legal, Privacy, and Internal Audit to ensure training alignment with regulatory requirements.
- Neptune, NJ
Project Manager
12.2007 - 04.2009
- Developed training manuals and onboarding materials for investigative support teams.
- Hired, trained, and supervised staff supporting large-scale litigation investigations.
- Standardized workflows and training processes.
Education
Bachelor of Arts - History, Political Science
Washington College
Paralegal Certification -
Monmouth University
Insurance Fraud Certification -
North American Training Group
Special Police Officer II Certification -
Ocean County Police Academy
Skills
- Investigator Training Strategy & Oversight
- New-Hire Onboarding Programs
- Curriculum & Instructional Design
- Training Manuals & Certification Programs
- Instructor-Led & Virtual Training
- Investigative Standards & Best Practices
- Regulatory & Compliance Training
- Performance Evaluation & Skill Assessment
- Training Metrics & Reporting
- Cross-Functional Collaboration
Work Preference
Open to Remote or Hybrid
Timeline
Supervisor, Investigations
Gallagher Bassett
10.2024 - Current
Training Supervisor
Gallagher Bassett
07.2022 - 10.2024
Senior Investigator
Gallagher Bassett
03.2021 - 07.2022
Senior Investigator
Terrier Claims Services (MT Investigations)
02.2016 - 03.2021
Senior Insurance Fraud Investigator (Contractor)
American General Life & Retirement Company (AIG)
08.2013 - 07.2014
Project Manager
12.2007 - 04.2009
Bachelor of Arts - History, Political Science
Washington College
Paralegal Certification -
Monmouth University
Insurance Fraud Certification -
North American Training Group
Special Police Officer II Certification -
Ocean County Police Academy