Karen Moore
5115 Banner Ridge Blvd # 2015 Charlotte,NC
Summary
With a proven track record at Harmony Recovery, I excel in establishing trust-based relationships and implementing cognitive-behavioral techniques. My expertise in Dialectical Behavior Therapy and motivational interviewing has significantly improved client wellbeing. Skilled in both empathetic listening and effective treatment coordination, I consistently enhance therapeutic outcomes and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Behavioral Health Specialist
Harmony Recovery Alcohol and Substance Abuse
03.2023 - Current
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used to document patient information, progress notes, and treatment plans.
- Collaborated with multidisciplinary teams for comprehensive care, resulting in improved treatment planning and coordination.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
Patient Service Specialist
Orthocarolina Spine Center
09.2022 - 01.2023
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Patient Services Representative
Caromont Pulmonary
09.2021 - 09.2022
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
Senior Psychiatry Behavioral Technician
Atrium Health Behavioral Health Psychiatry & Couns
09.2013 - 01.2018
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Implemented social skills training groups, increasing peer interaction opportunities for clients.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
Education
Addiction Counseling
Grand Canyon University
Phoenix, AZ01-2012
Bachelor of Science - Human Services/Criminal Justices
Elizabeth City State University
Elizabeth City, NC05-1982
Skills
- Discharge Planning
- Behavioral treatment services
- Suicide Risk Assessment
- Dialectical Behavior Therapy
- Depression Treatment
- Medication Management
- Motivational Interviewing
- Child and Adolescent Therapy
Timeline
Behavioral Health Specialist
Harmony Recovery Alcohol and Substance Abuse
03.2023 - Current
Patient Service Specialist
Orthocarolina Spine Center
09.2022 - 01.2023
Patient Services Representative
Caromont Pulmonary
09.2021 - 09.2022
Senior Psychiatry Behavioral Technician
Atrium Health Behavioral Health Psychiatry & Couns
09.2013 - 01.2018
Addiction Counseling
Grand Canyon University
Bachelor of Science - Human Services/Criminal Justices
Elizabeth City State University
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