Karen Mora-Sosa
Summary
Currently pursuing a Pharmacy Technology degree at San Bernardino Valley College, demonstrating strong commitment to academic success. Fast learner with a proven ability to adapt quickly to new environments and challenges. Previous experience in relevant fields enhances overall skill set and readiness for professional opportunities.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
ASSOCIATE
AMAZON
07.2023 - Current
- Picked and packed customer orders with attention to accuracy, enhancing order fulfillment
- Prepared and labeled shipments for timely delivery, supporting customer satisfaction
- Received, scanned, sorted, and stowed inventory to ensure efficient stock management
- Utilized warehouse equipment to enhance operational efficiency and streamline inventory processes
- Followed safety procedures and reported hazards to maintain a safe work environment
- Maintained cleanliness and organization in work area to promote efficiency and safety
- Achieved productivity and quality standards to ensure efficient workflow and customer satisfaction
SHIFT LEADER
DUNKIN
10.2021 - 07.2023
- Supervised team members during assigned shifts to maintain operational flow
- Assigned responsibilities to optimize workflow in drivethru, cashier, and prep areas.
- Provided exceptional customer service and handled guest concerns professionally
- Trained new crew members and reinforced proper procedures to promote consistency in service
- Ensured food safety and sanitation compliance
- Opened and/or closed the store following standard procedures
- Monitored inventory levels and communicated needs to management
- Ensured store cleanliness and adherence to brand standards to enhance customer experience
- Handle cash and complete end-of-shift financial reports
Crew Member
Mcdonalds
05.2020 - 06.2021
- Greeted customers with positivity and energy, enhancing their experience.
- Took orders while multitasking to prepare drinks, ensuring timely service.
- Addressed customer inquiries regarding pricing, coupons, and refunds, providing effective solutions.
Internship
Young legislators
10.2019 - 03.2020
- Met and discussed policy and government operations with State Treasurer John Chiang, San Bernardino Community College District Trustee Frank Reyes, and San Bernardino City Unified School Board of Education President Abigail Medina as part of the program.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed daily tasks with precision and reliability.
Education
AS-T Degree - Pharmacy Technology
San Bernardino Valley College
San Bernardino 01.2025 - 02.2026
High School Diploma -
Fontana High School
FontanaAS-T Degree - Political Science
Chaffey College
Skills
- Team collaboration
- Pressure management
- Analytical thinking
- Attention to detail
- Time efficiency
- Problem resolution
- Project management
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
Certification
Basic Life Support Certificate
Timeline
AS-T Degree - Pharmacy Technology
San Bernardino Valley College
01.2025 - 02.2026
ASSOCIATE
AMAZON
07.2023 - Current
SHIFT LEADER
DUNKIN
10.2021 - 07.2023
Crew Member
Mcdonalds
05.2020 - 06.2021
Internship
Young legislators
10.2019 - 03.2020
High School Diploma -
Fontana High School
AS-T Degree - Political Science
Chaffey College