KAREN MORGAN
Coconut Creek,FL
Summary
Seasoned Customer Service Specialist with a proven track record at RemX/Fiserv, and excelling in client support. Skilled in fostering relationships and efficiently multitasking, successfully handling over 100 daily customer interactions to ensure satisfaction and streamlined service. Expertise in transforming challenges into positive outcomes and demonstrating exceptional communication and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
RemX, Fiserv
Coral Springs, FL
03.2021 - 12.2024
- Assisted cardholders with resetting their online password
- Provided account balances, PlN resets, and updated account information, such as address changes and phone number and email address updates
- Created dispute cases for inaccurate charges
- Communicated with other departments when cardholders' requests need to be escalated
- Provided transaction history to verify charges are legitimate
- Replaced lost and compromised cards
- Explained processes depending on cardholder needs
Customer Service Representative
SiteI, Costco.com
Pompano Beach, FL
07.2020 - 01.2021
- Assisted members with their online orders
- Contacted vendors to get order and shipment status
- Contacted carriers, i.e., UPS, FedEx, for delivery status
- Issued member credits and refunds
- Assisted members with navigating the Costco.com website
- Escalated member issues and requested member compensation from second-tier departments
Personal Shopper, Cashier
Walmart
Kernersville, NC
09.2017 - 03.2020
- Fulfilled orders placed by customers online
- Assisted customers with returns and refunds
- Received payments by cash, checks, or credit cards
- Issued change, receipts, credits, and refunds due to customers
- Assisted customers by providing information and resolving their issues
- Checked cashing and sold money orders
Box Office Supervisor
Broward Center for the Performing Arts
Fort Lauderdale, FL
03.2015 - 08.2017
- Supervised box office representatives
- Alphanumeric data entry and customer service
- Kept detailed accounts of customer issues and steps taken for a quick resolution
- Created settlement reports after every performance for the presenting company and the finance department
- Liaison for Broward Center and Ticketmaster, our ticketing agency also effectively communicated with and supported Finance, Group Sales and Administration, Front of House, and Production departments daily
- Balanced each day’s sales and prepared bank deposits for pickup for the armored company
- Balanced the safe and reordered cash reserves when necessary
- Listened to and resolved customer complaints regarding services, products, and personnel
- Coached box office representatives in dealing with irate customers and ensured appropriate changes were made when necessary
Box Office Representative
Broward Center for the Performing Arts
Fort Lauderdale, FL
05.2011 - 03.2015
- Alphanumeric data entry and customer service
- Notated customer records on their transactions, keeping detailed records of customer inquiries, complaints, and comments
- Processed sales in person and by telephone and accepted payments using cash and credit cards
- Conferred with customers in person, by email, and by telephone to provide information on products and services, took and entered orders, canceled accounts, and obtained details on complaints and compliments
- Printed and made copies
- Checked complete work for spelling, grammar, and format
- Earned management trust and becoming a trusted key holder, responsible for opening and closing the box office
Customer Service Representative
Broward Center for the Performing Arts
Fort Lauderdale, FL
09.2007 - 05.2011
- Answered on average between 80-120 calls per day to assist customers with ticket purchases, venue, and other inquiries and provided up-to-date information
- Alphanumeric data entry and customer service
- Politely assisted customers via telephone and in person to provide up-to-date knowledge and details on current promotions and offers
- Performed clerical duties, such as answering telephone, sorting mail, and sending faxes
- Located and corrected data entry errors and reported them to management
Education
Florida Notary Public License -
05.2028
High School Diploma -
Dillard High School
Fort Lauderdale, FLSkills
- Client support
- Data entry
- Retail cash handling
- Finance
- Excellent communication skills
- Customer support center
- Account management
- Zoom
- Skype
- Microsoft Teams
- Effective multitasking
- Relationship builder
- Well-organized
- Good time management skills
- Proficient at organizing and prioritizing tasks
- Eager to learn
- Dependable
- Hard-working
- Outstanding telephone communications
- Personable
- Patient
- Receptive
- Excellent at follow-up
- Accurate, detailed work
- Experienced team worker
- Able to work cooperatively and independently
- Take pride in doing a good job
- Able to set and achieve goals
Timeline
Customer Service Representative
RemX, Fiserv
03.2021 - 12.2024
Customer Service Representative
SiteI, Costco.com
07.2020 - 01.2021
Personal Shopper, Cashier
Walmart
09.2017 - 03.2020
Box Office Supervisor
Broward Center for the Performing Arts
03.2015 - 08.2017
Box Office Representative
Broward Center for the Performing Arts
05.2011 - 03.2015
Customer Service Representative
Broward Center for the Performing Arts
09.2007 - 05.2011
Florida Notary Public License -
High School Diploma -
Dillard High School
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