Karen Mortensen
Glendale,AZ
Summary
Dynamic Fabric Manager with a proven track record at 35th Ave Sew & Vac, excelling in customer service and team motivation. Skilled in multi-tasking and enhancing customer satisfaction, I fostered strong relationships with clients and suppliers, driving sales through effective marketing strategies and engaging displays. Committed to putting customers first in every interaction.
Overview
2014
2014
years of professional experience
Work History
Fabric Manager
35th Ave Sew & Vac
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Sales Associate /Store Manager
Hancock Fabrics
05.2005 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
Graduate Certificate -
Rosetta High School
Hobart, Tasmania Skills
Very skilled in customer service
My positive and happy attitude is my number one skill
Multi tasking I'm very good at
Skilled in making displays and add on selling
Putting my customer's first at all times
Experience in register, scheduling, cutting fabric
Assigning projects, problem solver
Can get assignments done in short period of time
Punctual, efficient, reliable, and very trustworthy
Accomplishments
Working at both Hancock Fabrics and 35th ave Sew and Vac, I have started at sales assistant and worked my way up to Manager in both stores. Through hard work and an attitude that I am going to be the best I can be. I am where I am today. I am a team worker, not scared to roll my sleeves up and work along side my work colleges. I'm very grateful in all that I have achieved and I look forward to next adventure.
Timeline
Sales Associate /Store Manager
Hancock Fabrics
05.2005 - 03.2013
Fabric Manager
35th Ave Sew & Vac
Graduate Certificate -
Rosetta High School