Karen Mullings
Bronxville,NY
Summary
Dynamic travel professional with extensive experience at Atlas Air Worldwide, excelling in travel arrangements and vendor collaboration. Proven ability to enhance customer satisfaction through effective issue resolution and efficient reservation management. Adept at adapting to changing circumstances while maintaining a focus on delivering exceptional service.
Overview
24
24
years of professional experience
Work History
Lead Travel Supervisor
Atlas Air Worldwide
White Plains, NY
12.2014 - Current
- Coordinated travel arrangements, including flights, hotels, ground transportation, and rail.
- Monitored changes in travel reservations, and informed the crew of any updates or adjustments.
- Booked transportation and hotel reservations using computer or telephone.
- Answered crewmember questions and promptly addressed concerns.
- Collaborated with vendors to secure accommodations, transportation, and services.
Airline Ticket Agent/Supervisor
Westchester County Airport
White Plains, NY
09.2001 - 10.2014
- Resolved passenger issues and complaints to enhance customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Complied with company policies, objectives and communication goals.
- Assisted passengers with ticketing and check-in processes at Westchester County Airport.
- Managed flight reservations and changes using airline software systems efficiently.
- Monitored flight departures and arrivals times and updated customers accordingly.
Education
Some College (No Degree) - Elementary Education
Sam Sharp Teacher Colleage
Montego Bay West Indies.Skills
- Travel arrangements
- Vendor collaboration
- Reservation management
- Ticketing systems
- Customer service
- Issue resolution
- Ground transportation planning
- Adaptability and flexibility
References
References available upon request.
Timeline
Lead Travel Supervisor
Atlas Air Worldwide
12.2014 - Current
Airline Ticket Agent/Supervisor
Westchester County Airport
09.2001 - 10.2014
Some College (No Degree) - Elementary Education
Sam Sharp Teacher Colleage
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