Kristyonna Spencer
Atlanta,GA
Summary
Self-motivated, dependable Travel Advisor experienced in using company guidelines and standards to promote domestic and international travel arrangements. Works well under pressure to multi-task while building professional rapport with customers. Career-minded, service-driven professional with excellent communication skills.Insightful Travel Advisor known for high productivity and efficiency in task completion. Specialize in itinerary planning, customer service, and cultural sensitivity. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients.
Overview
9
9
years of professional experience
Work History
Help Desk Supervisor/ Tier III Travel Advisor
JPMorgan Chase
Plano, Texas
01.2024 - Current
- Provided technical support to customers via phone, email, and remote access.
- Developed and implemented help desk policies and procedures.
- Coordinated with other departments to ensure customer satisfaction.
- Maintained records of tickets, resolutions, and customer interactions in database systems.
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Assisted with booking flights, hotels, rental cars and other reservations.
- Created itineraries tailored to each customer's individual needs and preferences.
- Answered inquiries from customers regarding visa requirements, passport regulations, health precautions, currency exchange rates, climate conditions and other related topics.
- Processed payments using a variety of methods including cash, credit cards or online payment services.
Travel Agent/Credit Card Specialist
BAKKT,LLC
Atlanta, GA
07.2020 - 10.2023
- Assessed client credit files regularly to review receivables.
- Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with client requests and answered questions to improve satisfaction.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Account Manager
TruGreen
Suwanee, GA
03.2019 - 05.2019
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
Childcare Provider
Primrose School of the North Lawrenceville
Lawrenceville, GA
05.2018 - 08.2018
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Sanitized toys and tables to maintain clean, safe environment.
Medical Receptionist
Progressive
Work at Home/Internship
03.2016 - 10.2017
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Education
Medical Certification in Medical Assisting - Medical Assisting
Everest Institute
Atlanta, GA07.2018
Associate of Science -
Georgia Gwinnett College
Atlanta, GA05.2018
High School Diploma -
Apalachee High School
Bethlehem, GA05.2014
Skills
- Information Verification
- Risk Assessment
- Proficient in [GDS, Salesforce, Microsoft, Excel, Travelport]
- Verbal and Written Communication
- Banking Regulation's
- Dependable and Responsible
- Problem-Solving
- Microsoft Office
- Active Listening
- Data Entry
- Call Management
- Scheduling
- Inbound and Outbound Calling
- Information Security
- Data Collection
- Customer Relations
- Multi-Task Management
- Researching
- Microsoft Office Expertise
- Clerical Support
- Medical Terminology Knowledge
- Critical Thinking
- Excellent customer service
- Creativity and Innovation
- Strong interpersonal skills
- Exceptional communication
- Cultural Sensitivity
- Leisure travel
- Client amenities
- International reservations
- Administrative tasks
- Travel research
- Company guidelines and procedures
- Executive Travel
- Hotel Accommodations
- Travel packages
- Itineraries
- Travel Arrangements
Timeline
Help Desk Supervisor/ Tier III Travel Advisor
JPMorgan Chase
01.2024 - Current
Travel Agent/Credit Card Specialist
BAKKT,LLC
07.2020 - 10.2023
Account Manager
TruGreen
03.2019 - 05.2019
Childcare Provider
Primrose School of the North Lawrenceville
05.2018 - 08.2018
Medical Receptionist
Progressive
03.2016 - 10.2017
Medical Certification in Medical Assisting - Medical Assisting
Everest Institute
Associate of Science -
Georgia Gwinnett College
High School Diploma -
Apalachee High School