Karen Newball
Marketing / Retention
Brooklyn,NY
Summary
Have an extensive background in Marketing and Retention of twenty years of experience, helping and developing the company. Bringing new customers to the company as well as renewing and retaining customers.
Have interest is to work for a large company, bring skills to help develop and work with suck great organization.
Overview
25
25
years of professional experience
Work History
Plus Marketing/Retention Representative
01.2003 - Current
- Responsible for recertification/marketing process as well as identifying, educating, and enrolling qualified individuals and families into different three managed care plans operated by Health Plus
- Child Health Plus, Health Care Plus and Family Health Plus
- Responsible for assuring those applications are accurately completed and that individuals are actually eligible to be enrolled in different respective programs
- Differentiate, overall requirements for Medicaid eligibility, Health Care Plus eligibility and Child Health Plus eligibility
- Monthly Medicaid list has to be completed
- Performed word processing functions including merging documents, creating and updating documents
- As well as general typing assignments
- Followed up with members by mail, scheduled meetings and conducted house calls if necessary
- Responsible for conducting enrollment activities
- Work closely with member services department and call center
- As well assisting members for member service after five o'clock
- Enter leads for Medicare part A&B through out year and during enrollment process
- Worked cooperatively with other Marketing staff and meeting overall team efforts
- Responsible for maintaining appropriate records, including activity reports
- Make marketing presentations to community organizations, local businesses, pharmacies and providers to inform their staff and clientele about programs and enrollment process
- Identified special events that will assist Marketing Department in promoting managed care in general and/or Child Health Plus, Health Care Plus and Family Health Plus programs
- Other duties as assigned by Director of Marketing and Business development, Assistant Director of Marketing and Business Development, Marketing Manager or Supervisor
- Trained new employees for retention department
- Compliance specialist to comply with the rules and laws of a company.
Receptionist •Switchboard Operator
MC Donald
Jan - 01.2002
- Heavy telephone contact
- Provided assistances, guidance's, and directions to visitors, members, vendors and job applicants
- Received packages and routed them to appropriate individual
- Maintained and updated files in alphabetical and chronological logs, record files and folders
- Data Entry
Shift Manager
McDonald's
01.1998 - 01.1999
- Supervised and coordinate activities of employees engaged in receiving cash or credit card for merchandises or services
- Allocated operating funds to cashiering stations
- Totaled and summarized funds received
- Relieved employees during peaks hours and performed clerical functions
Education
Certificate-Medical billing -
The Manhattan Institute
2003
Some College (No Degree) - Computer Science
Medgar Evers College
1650 Bedford Avenue Infant And Child Care Specialist - Infant And Child Care Specialist Training Program
Family Agency Knowledge Center
2809 Church Avenue Brooklyn NY 1122604.2022
Skills
- Data entry, Medial billing, Excel Microsoft word/ outlook, work independently with minor supervision, communicate efficiently, excellent organizational skills, and Interpersonal skills
- Bilingual- fluent Spanish and English, Medical Billing
- Work good with infant, educate new mother about their babies
- Help with post partum depression
- CPR, First Aid and AED
- Child with special needs
Timeline
Plus Marketing/Retention Representative
01.2003 - Current
Shift Manager
McDonald's
01.1998 - 01.1999
Receptionist •Switchboard Operator
MC Donald
Jan - 01.2002
Certificate-Medical billing -
The Manhattan Institute
Some College (No Degree) - Computer Science
Medgar Evers College
Infant And Child Care Specialist - Infant And Child Care Specialist Training Program
Family Agency Knowledge Center
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