Karen Ortega
Durham,US
Summary
Im dedicated to completing tasks and job responsibilities in a timely manner. I have experience in customer service, retail, and warehouse operations. I'm motivated to learn, grow, and succeed in any position I earn.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Warehouse Associate
Candlescience
Durham, NC
10.2023 - Current
- Certified to operate forklift and Swing Reach machine safely in warehouse environments.
- Reloaded items and counted inventory to maintain accurate stock levels.
- Executed fulfillment, picking, and packing tasks to ensure timely order processing.
- Produced, poured, and labeled fragrance bottles for distribution.
- Assisted in training new associates on safety protocols and operational procedures.
- Communicated effectively with supervisors to address workflow issues promptly.
- Used pallet jacks to move items to and from warehouse locations.
Barista/Cashier
Dunkin' Donuts
Durham, North Carolina
09.2022 - 10.2023
- Operated cash register and processed customer transactions efficiently.
- Prepared coffee and beverages according to company recipes and standards.
- Maintained cleanliness of work area and equipment throughout shift.
- Trained new team members on procedures and customer service best practices.
- Inspected brewing equipment for proper functionality during shifts. for proper functionality.
cashier
Walgreens
Durham, US
10.2021 - 06.2022
- Collaborated with coworkers to enhance customer experience and support team leaders.
- Collaborated with coworkers to assist customers and assist team leaders.
- Assisted with various store duties including organizing, unloading truck, cleaning, bagging, and carrying out customers' purchases to maintain store operations.
- Requested and verified official identification details to comply with legal standards and uphold store policy.
Barista Cashier
Dunkin'
Durham, US
09.2020 - 10.2021
- Prepared and served a variety of coffee beverages to customers.
- Trained new employees on beverage preparation and customer service standards to enhance team performance.
- Memorized official and off-menu preparations in order to meet all of the customers' beverage needs.
- Helped train other employees.
- Maintained cleanliness and organization of the coffee shop environment.
- Thoroughly cleaned all utensils, and sanitized the counters to avoid illness.
- Restocked the counter and customer areas to ensure that there were enough items on hand to meet expected needs.
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents.
Education
Associate of Science - Biology
Durham Technical Community College
Durham, NC 10.2026 - 09.2026
High School -
Northern High School
Durham, NC 08.2018 - 06.2022
Skills
- Barista Experience
- Able to Memorize Menus
- Inventorying products
- Cycle counting
- Material handling
- Labeling and boxing
- Warehouse safety
- Scanner operations
- Point-of-sale system operation
- Cash Handling
- Basic math skills
- Customer service
- Adaptability
- Time management skills
- Friendly demeanor
- Guest inquiries
- Product knowledge
- Spanish fluency
- Fast paced environment adaptability
- Cash register operation
Timeline
Associate of Science - Biology
Durham Technical Community College
10.2026 - 09.2026
Warehouse Associate
Candlescience
10.2023 - Current
Barista/Cashier
Dunkin' Donuts
09.2022 - 10.2023
cashier
Walgreens
10.2021 - 06.2022
Barista Cashier
Dunkin'
09.2020 - 10.2021
High School -
Northern High School
08.2018 - 06.2022