Esenze Gee
Durham,NC
Summary
Experienced customer service professional with over 13 years of experience. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable and skilled in conflict resolution, problem-solving and customer satisfaction. Forward thinking professional with 2+ years of experience working remotely for well known brands. Adept at managing time and organizing schedules per company work-from-home requirements. Instrumental in resolving issues and collaborating with teams to provide impeccable client supporting.
Overview
20
20
years of professional experience
Work History
Warehouse Associate
Amazon
09.2023 - Current
- Scanned items into bins for customer orders
- Packer skills used fast paced
- Receiving work orders
- Checking items to ensure quality specifications
Hair stylist/ Owner
Exquisite Styles
01.2014 - Current
- Answering telephones
- Scheduling appointments
- Stock and inventory
- Sales
- Providing customer service
- Skilled in identifying customer issues and quickly providing relevant solutions
- Utilized customer feedback to improve customer service standards and increase customer loyalty
Customer service WFH
CVS
08.2016 - 10.2017
- Assisted members with their pharmacy benefit plans
- Took inbound calls and answered questions regarding prescription insurance, medication coverage and mail order prescriptions
- Offer solutions needed to help simplify their health care experience
Receptionist / Dental Assistant
Brier Creek Dental Studio
04.2013 - 01.2014
- Prepare and organize tools needed by dentists to work on patients
- Patient care
- Record keeping (including charts and x-rays)
- Appointment scheduling
- Filing and billing
Hair stylist/ Manager
Great Clips
10.2011 - 01.2013
- Stock and Inventory
- Sales
- Clerical duties
- Providing customer service
- Answering telephones
- Scheduling appointments
- Processing and filing paperwork daily
- Collecting payments from client and balancing cash register
- Entering client information into computer
Machine Operator
AW North Carolina, Inc.
06.2011 - 10.2011
- Built and repair automobile transmissions
- Calibrating tools
- Tested and inspected parts
Hair Stylist
Great Clips
08.2009 - 04.2011
- Answering telephones
- Data Entry
- Customer Service Skills
- Sales
Shampoo Tech/Stylist
Studio Plus Hair Salon
06.2004 - 08.2009
- Provided excellent customer service and advised clients regarding hair product selections for home maintenance and care
- Utilized creativity, styling skills, and client instruction to provide customers with their desired look
- Cleaned and maintained equipment and styling tools
Education
NC Realtor
08.2021
OSHA Training
03.2013
NC Dental U (Dental Assistant Certificate)
03.2013
Dental Terminology /Anatomy
03.2013
HIPPA Training
03.2013
Medical Office Emergency
03.2013
CPR Training
03.2013
License of Cosmetology
06.2008
Diploma - General Studies
Hillside High School
06.2008
Skills
- Customer Service
- Excellent Administrative and clerical skills
- Good verbal and written communication
- Microsoft (Word, Access, Excel, Outlook, PowerPoint)
- Able to handle multiple tasks properly
- Project Management and Organization
- Highly motivated and a quick learner
- Self-disciplined
- Great Team Player
- Creative, flexible and reliable
- Works well under pressure
- Time management skills
- Workflow Management
- Adaptability
- Self-motivation
- Independence
- Decision making
- Remote work tools (eg, Slack, Trello)
- Scheduling
- Attention to detail
Timeline
Warehouse Associate
Amazon
09.2023 - Current
Customer service WFH
CVS
08.2016 - 10.2017
Hair stylist/ Owner
Exquisite Styles
01.2014 - Current
Receptionist / Dental Assistant
Brier Creek Dental Studio
04.2013 - 01.2014
Hair stylist/ Manager
Great Clips
10.2011 - 01.2013
Machine Operator
AW North Carolina, Inc.
06.2011 - 10.2011
Hair Stylist
Great Clips
08.2009 - 04.2011
Shampoo Tech/Stylist
Studio Plus Hair Salon
06.2004 - 08.2009
NC Realtor
OSHA Training
NC Dental U (Dental Assistant Certificate)
Dental Terminology /Anatomy
HIPPA Training
Medical Office Emergency
CPR Training
License of Cosmetology
Diploma - General Studies
Hillside High School
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