Karen Pagano
Experienced Operations And Administrative Professional
Green Bay,WI
Summary
Site Network Coordinator with strong organizational skills and focus on delivering results through team collaboration. Skilled in team management, project management, client relations, and problem-solving, adaptable to changing needs and reliable in high-pressure environments. Known for effective communication, strategic planning, and ensuring seamless operations for clients.
Overview
10
10
years of professional experience
Work History
Site Network Coordinator
MRN
07.2024 - 06.2025
- Serve as the primary liaison to research sites, building relationships with Site Directors and senior personnel to expand awareness of MRN’s Global Site Network
- Collect and document site capabilities, ensuring alignment with appropriate clinical trial opportunities
- Provide proactive support, resolving site-related issues and identifying process improvements
- Oversee site performance and compliance, identifying risks and implementing mitigation strategies
- Collaborate with leadership to evaluate and qualify new site partnerships
Project Support Associate Manager
MRN
12.2021 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Project Support Associate
MRN
11.2019 - 12.2021
- Ensured compliance with company policies and industry regulations throughout all stages of the project lifecycle.
- Served as a liaison between the project team and external partners, fostering strong working relationships.
- Collaborated closely with cross-functional teams to facilitate smooth execution of projects.
- Played an instrumental role in enhancing overall productivity levels within the organization through steadfast commitment to project support responsibilities.
Project Support Associate
MRN
01.2015 - 11.2019
- Led development and support of Visit Management team; directly supported ED of VM
- Enhanced project efficiency by streamlining communication between team members and stakeholders.
- Assisted in coordinating training programs for new hires or team members transitioning into different roles within the organization.
- Trained, mentored, and managed PSAs, including performance reviews and resource planning
- Managed delivery and communication of HTS visits across departments
- Attended project kick-off meetings and served as point of escalation for training or onboarding issues
- Acted as SMART SME and MRN Mentoring Program lead, Learning & Development liaison
Skills
Team leadership
Time management
Staff development
Project management
Staff management
Coaching and mentoring
Training and development
Customer relationship management
Timeline
Site Network Coordinator
MRN
07.2024 - 06.2025
Project Support Associate Manager
MRN
12.2021 - 07.2024
Senior Project Support Associate
MRN
11.2019 - 12.2021
Project Support Associate
MRN
01.2015 - 11.2019