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Karen Pangting
Senior Recreation Specialist
Wilmington,NC
Summary
Dynamic and results-oriented professional with extensive experience in community engagement and event planning, notably with the City of Raleigh. Excelled in roles requiring exception al organizational and communication skills, significantly enhancing community participation and satisfaction. Proven track record in multitasking and leadership, adept at fostering positive relationships and ensuring seamless event execution.
Overview
9
9
years of professional experience
Work History
Senior Recreation Specialist
Town of Leland Parks and Recreation
04.2024 - Current
- Scheduled events in recreation facilities and monitored facility conditions.
- Delivered exceptional customer service while addressing inquiries from the public regarding recreation programs or services.
- Coordinated facility rentals for private events, ensuring smooth operations while maximizing revenue generation opportunities.
- Monitored participation in recreational activities to provide assistance to participants.
- Escorted program participants to and from activity or program.
- Generated and edited Rental Agreement Contract
- Created Rental Checklist for events that are coming to a close
- Usage of ActiveNet to enroll participants for programs along with booking events
- POS sales of program materials, participant enrollments and public event tickets
- Assisted in preparing recreational materials and supplies for each activity.
- Resolved conflicts that arose between participants by listening to complaints and finding appropriate solutions.
- Discussed with supervisor on improvements of facility rentals
Community Building Facilitator
City of Southport
10.2024 - Current
- Locked/Unlocked community building for event renters
- Ensured event layout is up to date and correct
- Communicated with renters with event clean up
- Assisted with rental set up/clean up
- Conducted facility walkthrough for rental interest
Park Assistant
City Of Raleigh Parks And Recreation
03.2016 - 11.2023
- Supervised staff during operations of set up and closure
- Assigned staff breaks
- Conducted monthly facility maintenance checks
- Assisted supervisors with operational tasks or public events
- Assisted management with recruiting
- Managed personal staff along with volunteers
- Assigned tasks for staff and volunteers for public events
- Conducted park and facility walks to ensure policies were followed
- Trained new hired along with orientation
- Handles customer complaints
- Usage of Rectrac software for POS sales and Facility booking
- Collected payments and signed contracts for booking
Education
Associate of Applied Science - Anesthesia Technology
Durham Technical Community College
Durham, NC 05.2001 -
Skills
Communication
Organizational
Multitasking
Event Planning
Leadership
Detailed Oriented
Software
Outlook
Adobe
Timeline
Community Building Facilitator
City of Southport
10.2024 - Current
Senior Recreation Specialist
Town of Leland Parks and Recreation
04.2024 - Current
Park Assistant
City Of Raleigh Parks And Recreation
03.2016 - 11.2023
Associate of Applied Science - Anesthesia Technology
Durham Technical Community College
05.2001 -
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