Karen Pano
AT&T Wireless
Canoga Park,USA
15
years of professional experience
Results-driven retail management professional with a strong track record in enhancing operational efficiency and customer satisfaction. Expertise in developing sales strategies, mentoring teams, and analyzing performance data to drive revenue growth.
Work History
RETAIL STORE MANAGER
1 Year 4 Months- Developed and implemented sales strategies, resulting in increased revenue growth.
- Developed and implemented sales strategies to drive revenue growth.
- Trained and mentored staff to enhance productivity and service quality.
- Managed inventory levels, ensuring optimal stock availability and presentation.
- Coordinated team schedules to maximize coverage during peak hours, enhancing customer service.
- Analyzed sales data to identify trends, refining merchandising strategies to better match customer preferences.
Retail Store Manager
6 Years 10 Months- Greeted customers and assessed their needs.
- Handling the complete sales process.
- Contacted potential customers expressing interest in company's products to facilitate engagement.
- Contacting potential customers that have shown an interest in the company's products.
- Educating clients on the company's products and services.
- Keeping in touch with customers via range of mediums such as phone calls.
- Keeping in touch with customers via rang of mediums such as phone calls.
- Established and maintained good customer relations with both internal and external customers.
- Demonstrated strong organizational skills by managing schedules and prioritizing tasks effectively.
Receptionist
10 Months- Managed incoming phone calls to assist customers effectively.
- Taking customers' orders.
- Facilitated payment collection from customers at point of sale.
RECEPTIONIST
2 Years 5 Months- Greeted and welcomed patients in a friendly and courteous manner.
- Verified patient billing and insurance authorization to facilitate smooth check-in process.
- Processed cash payments from patients, ensuring accurate financial transactions.
- Scheduled patient appointments efficiently.
- Collected cash payments from patients.
- Handled billing and filling tasks accurately.
- Ensured that the reception and conference hall is always neat.
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
1 Year 1 Month- Entered data into computer system for accurate inventory control.
- Answering all incoming phone calls and taking messages if needed by clients.
- Guided visitors to appropriate departments for assistance.
- Maintained office supply inventory to ensure availability for staff.
- Entering all data entry onto computer for inventory control.
Education
Medical Assistant Diploma
High School Diploma
Skills
Retail operations
Sales-driven
Customer engagement
Customer service
Organizational skills
Multitasking skills
Works under pressure
Problem-solving
Timeline
RETAIL STORE MANAGER
AT&T Wireless
06.2025 - CurrentRead More
Retail Store Manager
T-mobile
08.2018 - 06.2025Read More
Receptionist
Iqor
07.2016 - 05.2017Read More
RECEPTIONIST
North Valley Eye Medical Group
07.2013 - 12.2015Read More
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
JAXX Manufacturing Inc.
12.2011 - 01.2013Read More
Chatsworth High School
High School Diploma
Read More
Everest College
Medical Assistant Diploma
Read More