Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
child safety investigations case manager
4 Years 9 Months
State of Arizona- Department of Child Safety | 01.2022 - Current
Conducted child safety assessments and documented findings to inform protection decisions and enhance child safety outcomes.
Collaborate with multidisciplinary teams to address risk factors and strengthen family stability.
Respond to crisis situations, completed home visits, and adjusted interventions to protect child welfare.
Evaluated family progress and recommended services to align with case findings and address specific family needs.
Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Provide crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Coordinated case plans with families, service providers, and courts to facilitate permanency goals and strengthen family support systems.
Case Aide
8 Years 9 Months
State of Arizona- Department of Child Safety | 01.2018 - Current
Facilitated meetings among clients (natural parents and children) to promote compliance and engagement
Enters case notes into Children’s information Library and Data Source (Guardian) system
Transported children and ensured proper use of child safety seats ensuring timely arrival.
Participated in a variety of meetings and client hearings
Assists DCS case managers with filing, disclosures, packets, case notes
WIC-Nutrition Education Specialist
3 Years 5 Months
Mountain Park Health Center | 08.2014 - 01.2018
Provide participant centered nutrition education to participants individually or in groups according to age, category, health risk, and family needs
Provide breastfeeding support and promote a culture of breastfeeding
Determines WIC program eligibility in accordance with local, state, and federal regulations and procedures
Conducts interviews and accurately documents information on residency, income, and family situation in a computerized participant database
Obtains, evaluates and documents measurements of stature, weight, and hemoglobin
Dental Assistant
4 Months
Protection Plus Dental Center | 02.2013 - 06.2013
Greeted and prepared patients for examinations, ensuring comfort and readiness for procedures
Prepared treatment rooms and sterilized instruments to maintain infection-control standards.
Assisted dentists during restorative, surgical, and preventive procedures with organized chairside support.
Captured digital and traditional radiographs while following radiation-safety protocols.
Updated patient charts, medical histories, and treatment records with accuracy and confidentiality.
Educated patients on oral hygiene, post-treatment care, and procedure expectations.
Team Lead
2 Years 5 Months
UPS (Intermountain Staffing) | 07.2011 - 12.2013
Led package sort operations to maintain workflow and meet daily service commitments.
Coordinated preload and unload teams to balance labor, reduce delays, and support timely dispatch.
Monitored scanning accuracy and shipment handling to protect tracking integrity and package visibility.
Resolved sort-line issues quickly to keep conveyor flow moving and minimize operational interruptions.
Trained new employees on safety procedures, equipment use, and UPS operating standards.
Education
- Dental Assisting
Bryman School of Arizona | Phoenix | 01-2012
High School Diploma
Trever Browne High School | Phoenix | 01-2011
Skills
Data management
Great customer service
Bilingual
Leadership effectiveness
Multitasking skills
Organization and multitasking
Time management
Problem-solving
Motivated self-starter
Certification
Advanced Training Academy - Advanced Forensic Interviewing Training-2023
Child Protective Services (CPS) Investigations Case Manager at Department of Social ServicesChild Protective Services (CPS) Investigations Case Manager at Department of Social Services
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited
FSC Case Manager/ Child Welfare Case Manager at Camelot Community Care, Inc.FSC Case Manager/ Child Welfare Case Manager at Camelot Community Care, Inc.