Karen Parsons
Ardmore,OK
Summary
Dynamic professional with a proven track record at Enterprise Holdings, adept in leveraging MS Office for account supervision and excelling in client relations. Skilled in analytical issue resolution and effective multitasking, I have successfully managed high-value accounts, ensuring operational efficiency and productivity maximization. My self-driven initiative and problem-solving abilities have consistently enhanced business outcomes.
Overview
9
9
years of professional experience
Work History
Public Area Attendant
Winston Hospitality
06.2023 - Current
- Company Overview: WinStar World Casino and Resort
- Maintained a pristine and welcoming environment by meticulously overseeing the upkeep of high-traffic public spaces
- Provided exceptional service through proactive monitoring and promptly addressing any arising needs or concerns
- Exercised rapid critical thinking to swiftly evaluate and resolve arising issues in high-traffic public spaces
- Anticipated potential challenges and proactively implemented preventive measures through situational analysis
- Cultivated exceptional client relations by providing attentive service and addressing patron needs promptly and professionally
- Fostered a welcoming atmosphere that drove positive user engagement and satisfaction
- WinStar World Casino and Resort
Production Technician
M&H Farms
Kingston, OK
05.2022 - 06.2023
- Maintained high level of attention to detail in production.
- Labeled products precisely to enhance visual appeal.
- Ensured accurate use of tools, maintaining safety standards for injury prevention.
- Performed quality control checks on products to ensure compliance with standards.
Account Coordinator
Enterprise Holdings
04.2017 - 12.2019
- Managed a portfolio of business-to-business accounts generating $500,000 to $1 million in monthly billing
- Ensured meticulous oversight of client relationships, contract fulfillment, and revenue maximization across a demanding book of high-value corporate customers
- Leveraged advanced proficiency in the Microsoft Office suite to streamline account management processes, enhance client communication, and accurately maintain detailed records across a million-dollar account portfolio
- Utilized comprehensive database to identify and track key accounts, contacts, and opportunities for cross-selling services
- Collaborate closely with clients to deeply understand their needs and proactively recommend tailored solutions
- Demonstrate ability to prioritize and execute critical decisions under tight deadlines while managing multiple high-value accounts
Technical Support
DirecTv
09.2015 - 04.2017
- Leveraged comprehensive knowledge of satellite technology and demonstrated excellent problem-solving abilities to efficiently troubleshoot complex technical problems via phone
- Cultivated positive rapport with customers by providing attentive service and patiently guiding them through technical issues
- Employed quick diagnostic skills to swiftly analyze technical issues, identify root causes, and implement effective solutions under pressure
Education
High School degree -
Kingston School
Kingston, OkComputer Information Technology -
Murray State University
Tishomingo, OkPsychology Major -
Rogers State University
Claremore, OkSkills
- MS Office
- Database entry
- Productivity maximization
- Operational efficiency
- Rapid critical thinking
- Client relations
- Account supervision
- Analytical Issue Resolution
- Effective Multitasking
- Deadline Adherence
- Accounts Receivable Oversight
- Problem-solving abilities
- Business Correspondence
- Communication Skills
- Effective Time Management
- Self-Driven Initiative
References
References available upon request.
Timeline
Public Area Attendant
Winston Hospitality
06.2023 - Current
Production Technician
M&H Farms
05.2022 - 06.2023
Account Coordinator
Enterprise Holdings
04.2017 - 12.2019
Technical Support
DirecTv
09.2015 - 04.2017
High School degree -
Kingston School
Computer Information Technology -
Murray State University
Psychology Major -
Rogers State University
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