Karen Patterson
Spring City,TN
Summary
I have 24 years experience as a cna and 1 year as a phlebotomist. I worked in a skilled nursing home for 20 years before starting my current job of 3.5 years at the hospital
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Phlebotomist/PCT
Rhea Medical Center
Dayton, Tennessee
01.2021 - Current
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Responded quickly and effectively to emergency situations.
- Provided assistance to clinical staff during patient visits.
- Prepared specimens for transport to external laboratories.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Provided excellent customer service while interacting with patients.
- Verified patient information prior to specimen collection.
- Transported residents within the facility as needed.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Answered patient call lights promptly and responded to requests appropriately.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Supported non-ambulatory residents in range of motion exercises.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Greeted visitors and patients in a courteous and friendly manner.
- Managed multiple projects simultaneously while meeting deadlines consistently.
Skills
- Data Entry
- Specimen Preparation
- Blood collection
- Donor screening
- Communication abilities
- Patient Care
Quote
Don’t be afraid of death so much as an inadequate life.
Bertolt Brecht
Timeline
Phlebotomist/PCT
Rhea Medical Center
01.2021 - Current
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