Karen Pavelka
Tinley Park,IL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Oral & Maxillofacial Surgery Associates
Hinsdale, IL
2025.09 - 2026.05
- Managed daily operations, including shift scheduling and duty assignments.
- Trained new staff on office procedures and patient interaction protocols to enhance service quality.
- Resolved customer service questions and complaints promptly to maintain patient satisfaction.
- Facilitated daily office operations within an oral surgery practice to ensure smooth workflow.
Lead Assistant
Partners in Oral Surgery & Implants
Frankfort, IL
2020.08 - 2025.08
- Trained new staff on daily workflows and patient care best practices.
- Maintained accurate patient records and documentation to uphold healthcare compliance standards.
- Monitored supplies and equipment needs through effective inventory tracking systems.
- Prepared surgical instruments and ensured adherence to sterilization procedures for optimal patient safety.
Youth Services Librian
Acorn Public Library District
Oak Forest, Illinois
2008.08 - 2010.03
- Identified customer needs during interactions to provide appropriate assistance.
- Addressed customer requests and inquiries, contributing to higher satisfaction levels.
- Proposed practical ideas and solutions that enhanced team collaboration and service delivery.
- Executed daily duties to ensure smooth library operations.
Front Desk/Assistant
Dr. Robert C. Bosack
Orland Park, Illinois
2001.05 - 2020.01
- Welcomed patients and visitors, helping create a friendly front desk environment.
- Coordinated appointment scheduling in electronic health record systems, ensuring seamless patient flow.
- Supported patient check-in and check-out processes efficiently.
- Trained new employees on front desk duties and customer service practices, enhancing team readiness.
- Prepared instruments and materials for dentists during procedures.
- Maintained up-to-date patient records in dental software, supporting accurate documentation and patient care.
Education
High School Diploma -
Queen of Peace
Burbank1994-05
Skills
- Patient record management
- Healthcare compliance
- Patient interaction strategies
- Customer service
- Data entry
- Inventory management
- Staff training
- Staff management
- Problem solving
- Teamwork strategies
- Information retrieval
- Patient education programs
Timeline
Assistant Manager
Oral & Maxillofacial Surgery Associates
2025.09 - 2026.05
Lead Assistant
Partners in Oral Surgery & Implants
2020.08 - 2025.08
Youth Services Librian
Acorn Public Library District
2008.08 - 2010.03
Front Desk/Assistant
Dr. Robert C. Bosack
2001.05 - 2020.01
High School Diploma -
Queen of Peace