Karen Pedockie
Provo
Summary
Results-driven Associate Director with expertise in strategic planning and team leadership. Led initiatives that improved audit scores while minimizing overtime through effective communication and mentoring. Developed staff and built relationships that enhanced program performance and created a positive work environment. Strong negotiation and problem-solving skills drove operational success and increased employee engagement.
Overview
26
26
years of professional experience
Work History
Associate Director
Chrysalis
Provo
04.2022 - Current
- Oversaw ten residential houses and supported living program.
- Directed growth initiatives and program enhancements for supported living program, resulting in improved service delivery.
- Decreased overtime at every home through consistent mentoring and communication with managers and staff.
- Maintained licensing compliance for all locations in Utah County and Nephi by fostering relationships with licensing offices and ensuring director team remained informed.
- Received Master SOAR instructor certification to better provide training to the Provo Area and other Meridian subsidiaries.
- Conducted monthly financial training for new managers on client purchasing processes, inventory management, and expense tracking.
Office Manager
Chrysalis
Provo
05.2017 - 04.2022
- Oversaw bi-weekly payroll, processing 200+ paper timecards, submitting to the corporate office on a strict deadline, and coordinated when there were complications with paychecks.
- Managed office supply inventory to ensure seamless operations each month.
- Cultivated relationships with house managers, associate directors, and stakeholders to enhance area culture.
- Supported administrative team in skill development by promoting growth and development opportunities.
- Used conflict resolution and mediation strategies to maintain a positive working environment.
House Manager
Chrysalis
Provo
02.2012 - 05.2017
- Oversaw care for four supported living individuals alongside residential individuals at the home.
- Maintained home at high standards, achieving 90% or greater on monthly audits consistently.
- Managed employee schedules to prevent overtime costs at the home.
- Developed a high level of rapport with employees, families, support coordinators, and directors leading to a cohesive home with low turnover.
- Assisted the host home program by facilitating individual stays at the home.
- Managed other houses in the area to support the administration team.
Special Education Tech
Nebo School District
Utah County
12.1999 - 05.2017
- Coordinated community activity participation and job placements for students, enhancing their social integration and real-world experience.
- Supported students in achieving developmental goals, fostering growth and preparing them for successful adult transitions.
- Documented task completion and followed IEPs for students with disabilities.
- Used proven de-escalation tactics to help students with high behavioral occurrences.
- Delivered personal hygiene and physical support to individuals, promoting well-being and independence.
Education
Associate's Degree -
Utah Valley University
05-2012
Skills
- Financial leadership
- Budget management
- Performance evaluations
- Strategic resource allocation
- Operational oversight
- Work Planning and Prioritization
- Staff development
- Hiring and training
- Coaching and mentoring
- Leadership development
- Problem solving
- Time management
- Team collaboration
- Effective communication
- Relationship building
- Data collection
Timeline
Associate Director
Chrysalis
04.2022 - Current
Office Manager
Chrysalis
05.2017 - 04.2022
House Manager
Chrysalis
02.2012 - 05.2017
Special Education Tech
Nebo School District
12.1999 - 05.2017
Associate's Degree -
Utah Valley University