Karen Petersen
Patient/Sales Coordinator
Little Egg Harbor,NJ
Summary
Dependable patient coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
23
23
years of professional experience
Work History
Patient Coordinator
Schweiger Dermatology Group
07.2012 - 10.2022
- Worked with patients to schedule tests and procedures.
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Coordinated transportation to get patients to and from medical appointments.
- Maintained confidentiality of patient data and condition to safeguard health information.
Sales Coordinator
Salomon Smith Barney
03.2000 - 06.2012
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Documented customer complaints and completed corrective action requests.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Coordinated responses and resources to handle special client requests.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Developed and maintained relationships with key accounts and existing customers.
Education
High School Diploma -
Central Regional High School
Bayville, NJ06.1971
Skills
- Improve Patient Care
- Scheduling
- HIPAA Regulations
- Organization and Time Management
- Multi-Line Telephone Systems
- Payment Arrangements and Negotiation
- EMR Systems
- Verbal and Written Communication
- Quality Assurance
Timeline
Patient Coordinator
Schweiger Dermatology Group
07.2012 - 10.2022
Sales Coordinator
Salomon Smith Barney
03.2000 - 06.2012
High School Diploma -
Central Regional High School
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