Faduma Ahmed
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Interfaith Dental Clinic
09.2021 - 05.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, dentist, and dental staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Coordinated transportation to get patients to and from medical appointments.
Direct Support Professional
Community Options Inc
06.2017 - 02.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
Dental Assistant
Meharry Medical School
12.2018 - 12.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Scheduled and confirmed patient appointments.
Dental Assistant
Sozit Dental
02.2018 - 09.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
Direct Support Professional
Friendship Home Solutions
12.2016 - 09.2018
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Warehouse Associate
Amazon
02.2016 - 11.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
Diploma - Dental Assisting
Brightwood College - Nashville
Nashville, TN06.2018
High School Diploma -
Ceddar Creek Schoolhouse
Nashville, TN05.2014
Skills
- Documentation
- Medical Services Administration
- Improve Patient Care
- Routing Lab Results
- Process Improvement
- Organizational Skills
- Customer Service
- Office Supplies and Inventory
- Case Management
- Payment Arrangements and Negotiation
- Spreadsheet Tracking
- Patient Care and Monitoring
- Financial Recordkeeping
- Multitasking Abilities
- Multi-Line Telephone Systems
- Interpreting Physician Orders
- Attention to Detail
- Billing Issue Resolution and Support
- Forms and Spreadsheet Creation
- Professional Relationships
- Explaining Patient Benefits
- Medical History Documentation
- Patient Assessments
- Collection Management
- Payment Calculation
- Verbal and Written Communication
- Clerical and Filing Support
- Scheduling
- Recording Histories
- Medical Terminology
- Reminder Calls
- Claim Processing
- Medical Instrument Sterilization
- Coordinate Referrals
- Patient Interviewing Skills
- Insurance Verification
- Educate Patients
- Patient Registration
- Time Management
- Critical Thinking Skills
- Insurance Form Processing
- Appointment Confirmation
- Word Processing
Languages
English
Full Professional
Somali
Native or Bilingual
Timeline
Patient Care Coordinator
Interfaith Dental Clinic
09.2021 - 05.2023
Dental Assistant
Meharry Medical School
12.2018 - 12.2020
Dental Assistant
Sozit Dental
02.2018 - 09.2018
Direct Support Professional
Community Options Inc
06.2017 - 02.2023
Direct Support Professional
Friendship Home Solutions
12.2016 - 09.2018
Warehouse Associate
Amazon
02.2016 - 11.2016
Diploma - Dental Assisting
Brightwood College - Nashville
High School Diploma -
Ceddar Creek Schoolhouse
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