Karen Porter
Kraft Group
Medford,MA
30
years of professional experience
Experienced and results-driven professional with extensive experience at Barnes & Noble Education, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and staff readiness, while successfully managing event logistics and department standards. Adept at fostering collaboration and ensuring safety in fast-paced environments.
Work History
Department Manager Course Books
3 Years 8 Months- Better merchandising replenishment and display standards resulted from consistent daily department oversight.
- Stronger associate readiness resulted from training on bookstore procedures, customer service expectations, and point-of-sale processes.
- Service quality and store reputation were protected through prompt resolution of customer concerns.
- Greater departmental versatility resulted from cross-training initiatives for employees.
- More accurate vendor payments resulted from support with merchandise receiving and invoice processing.
- Book adoptions were secured each semester through outreach to departments and school instructors.
- End-of-term rental book check-in and vendor returns were managed to prepare for next term.
Security Manager
11 Years 4 Months- Improved site security operations through staff assignment, performance review, and compliance oversight at Gillette Stadium and Harvard Athletics.
- Strengthened incident response through coordination with law enforcement, emergency services, and internal stakeholders.
- Protected restricted areas and sensitive assets through strict visitor screening procedures.
- Raised staff readiness through training on incident reporting, de-escalation, and safety policy enforcement.
Event Coordinator
26 Years 6 Months- Strong campus event delivery came from coordinated logistics, scheduling, and vendor
- Quick issue resolution and consistent service standards defined day-of event operations.
- On-time event planning came from organized schedules and timelines.
- Reliable event staffing results came from training and supervising staff to finish tasks on time.
Education
Associate of Science - Management
Skills
Customer service
Staff management
Team leadership
Team supervision
Task delegation
Safety and security
Retail management
Loss prevention
Order management
Order processing
Product restocking
Department leadership
Teamwork and collaboration
Timeline
Department Manager Course Books
Barnes & Noble Education
2023.02 - CurrentRead More
Security Manager
Kraft Group
2015.06 - CurrentRead More
Event Coordinator
Barnes & Noble Education
1996.08 - 2023.02Read More
Bunker Hill Community College
Associate of Science from Management
Read More