KAREN QUANEY
Tallahassee,FL
Summary
Versatile and dynamic professional with a proven track record in the Florida Department of Revenue, adept at conducting detailed tax audits and applying statutory regulations. Excelled in roles requiring meticulous research, compliance, and educational instruction. Recognized for exceptional problem-solving abilities and a commitment to enhancing operational efficiency. Skilled in SAP, CRM, and Microsoft Office suite, alongside a talent for fostering positive client relationships.
Overview
16
16
years of professional experience
Work History
Homeschool Teacher
Self
06.2021 - Current
- Analyzed state-specific education standards to uncover course coverage gaps and student skill deficiencies
- Conducted research on state requirements and enforced compliance standards
Office Assistant
Double .oo Communications
01.2023 - 07.2024
- Ensured adherence to relevant legal regulations for business compliance
- Coordinated administrative tasks for an emerging business
Tax Auditor III
Florida Department of Revenue
03.2016 - 06.2021
- Proficient in conducting audits for Sales & Use Tax as well as Motor Fuel Tax refunds
- Application types worked – DR-26S, DR-309634, DR-309633, DR-191, DR-191-26, DR-26, DR-309639, DR-189, DR-190, DR-160, DR-138
- Applied Florida Statutes to refund case review to determine refund eligibility
- Utilized SAP, CRM, and BI Reports for claim reviews.
- Supported new auditors by clarifying queries
- Identified cases for Post-Audit Review
- Assisted in resolving cases with persistent reporting problems
- Provided support to taxpayers during phone duty rotation for sales tax
- Adapted workflows to new telework requirements during Covid-19
Tax Auditor II
Florida Department of Revenue
05.2014 - 02.2016
- Reviewed motor fuel refund requests efficiently using both SAP and CRM tools
- Completed Sales Tax Training Course
Barista
Emerson’s Coffee
12.2012 - 03.2013
- Promoted after 2 months for adaptability, work ethic and quality customer service
Tutor
Self-Employed
10.2008 - 03.2013
- Established a successful part-time tutoring business through positive referrals and promotions
Lead Barista
The Grind Cafe
09.2009 - 11.2012
- Promoted twice for initiative, multi-tasking, and taking on increasing responsibilities
- Trained new personnel, scheduled employees, recorded receipts, handled business payments, ordered supplies, managed the register, monitored cash flow, and deposited earnings
- Trusted key holder
Education
B.S. - Physics, Chemistry
Lycoming college
05.2008
Skills
- Motor Fuel and Sales & Use Tax Refund Audits
- Researching & Applying Florida Statutes
- SAP, CRM, BI Reports
- Microsoft Office – Word
- Microsoft Office – Excel
- Microsoft Office – Power Point
- Microsoft Office – Publisher
Timeline
Office Assistant
Double .oo Communications
01.2023 - 07.2024
Homeschool Teacher
Self
06.2021 - Current
Tax Auditor III
Florida Department of Revenue
03.2016 - 06.2021
Tax Auditor II
Florida Department of Revenue
05.2014 - 02.2016
Barista
Emerson’s Coffee
12.2012 - 03.2013
Lead Barista
The Grind Cafe
09.2009 - 11.2012
Tutor
Self-Employed
10.2008 - 03.2013
B.S. - Physics, Chemistry
Lycoming college
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