Karen Ramirez
Bealeton,Virginia
Summary
Professional Technology Specialist with expertise in technical support, development and administration. Motivated to develop security tools and infrastructure for businesses, as well as provide technical support. Currently pursuing a concentration in Software development with knowledge in Python and Java languages.
Overview
8
8
years of professional experience
Work History
Technical Support
Vector Security
09.2023 - Current
- Provided technical assistance by troubleshooting, diagnosing issues and resolving problems related to software and hardware.
- Provided technical support and implemented change controls.
- Offered software-related technical support through various communications channels.
- Provided technical support to multiple clients each day.
Executive Assistant
Culpeper County Sheriff’s Office
07.2019 - Current
- Maintained clean and organized records.
- Handled payroll and disbursement duties
- Met deadlines with Finance Director and County Finance
- Attended and prepared professional meetings and conventions
- Provided discretion, confidentiality and trustworthiness.
Escrow Assistant
Yukon Title Company
04.2018 - 01.2019
- Assisted Escrow Officers in processing Real Estate transactions
- Cleared title work, called for different payoffs and scheduled closings
- Knowledgeable in Real Estate documents, Lender’s Mortgage packages and Deeds
- Communicated with buyers, sellers, lenders and agents efficiently
- Always met deadlines and stayed on task.
Internet Help Desk Agent
GEICO Corporate
02.2016 - 05.2017
- Worked in fast-paced call center resolving problems and complaints
- Set personal goals and discussed specific duties with direct supervisors
- Had in-depth knowledge of company’s website and mobile application
- Met company standards for calls in areas such as quality, volume and accuracy.
Education
Bachelor of Science - Information Technology
Strayer University
Arlington, United States06.2024
Associate of Arts - Information Technology
Strayer University
Arlington, Virginia06.2023
GED -
Liberty High School
Bealeton, Virginia01.2014
Skills
- Technical Support/Triage
- Remote Technical Support
- Windows 7/8/10, MAC OS X, iOS
- DNS and DHCP Networks
- IP Addressing Scheme
- Configuration
- Python
- Java
- Network Security
- Virtualization
- Intrusion and Prevention Systems
Languages
Spanish
Native or Bilingual
Timeline
Technical Support
Vector Security
09.2023 - Current
Executive Assistant
Culpeper County Sheriff’s Office
07.2019 - Current
Escrow Assistant
Yukon Title Company
04.2018 - 01.2019
Internet Help Desk Agent
GEICO Corporate
02.2016 - 05.2017
Bachelor of Science - Information Technology
Strayer University
Associate of Arts - Information Technology
Strayer University
GED -
Liberty High School
Similar Profiles
KONSTANTINOS PAPAKONSTANTINOUKONSTANTINOS PAPAKONSTANTINOU
Office Administrative Assistant at VECTOR SECURITYOffice Administrative Assistant at VECTOR SECURITY
Megan NolterMegan Nolter
Service Coordinator at Vector SecurityService Coordinator at Vector Security
Haroon SohailHaroon Sohail
Tier 1 Support at Vector SecurityTier 1 Support at Vector Security