Summary
Overview
Work History
Education
Skills
Timeline
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KAREN RANKINS

KAREN RANKINS

La Vergne,TN

Summary

To lead an increasingly challenging, responsible career where my energies, talents & experience will make a positive difference.

Experienced with identifying new business opportunities and fostering client relationships. Utilizes strategic planning and negotiation skills to drive growth and meet company objectives. Track record of effective communication and collaboration to ensure sustained client satisfaction.

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work History

Business Development Representative

Compass Rose Events
11.2024 - 09.2025
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Developed business pipeline using cold and warm techniques.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
  • Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to event marketing, sales and brand promotion.

Bank Teller

Dixie Line Credit Union
03.2023 - 01.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.

Customer Service Associate

Quality Staffing
10.2020 - 03.2023
  • Provide general clerical and administrative support to staff including handling inbound and outbound phone calls.
  • Assist customers with general questions.
  • Prepare and send information to customers.
  • Write permits for Residential Building and Electrical
  • Schedule inspections for Residential Building and Electrical

Customer Service Associate

Direct Auto & Life Insurance
05.2018 - 01.2019
  • Provide general clerical and administrative support to staff including handling inbound and outbound phone calls, reports, filing, researching and gathering information, and maintaining overall appearance of sales office
  • Assist customers with general questions, receive customer payments, issue receipts and verify balance/daily reports of receipts for cash drawers
  • Complete sales related activities which further the National General brand in the local market (outbound calls, car dealerships visit, local events, distribution of flyers, etc.)
  • Prepare and send information to customers and lien holders as instructed by Agent or Lead Sales Agent
  • Contact customers regarding account status and renewals
  • Read and remain current on company guidelines, announcements, memos and bulletins related to company policy and procedure

Customer Service Representative

First Acceptance Corporation
10.2017 - 05.2018
  • Answers phone and responds to customer requests in a timely manner.
  • Provides customer with product and service information.
  • Identify, research and resolve customer issues using the computer system and resources.
  • Follow-up on customer inquiries not immediately resolved.
  • Research billing issues.
  • Communicates effectively with the customer and leadership
  • Receives and responds to all customer inquiries and complaints.
  • Responsible for guiding complaint resolution to ensure that proper and satisfactory closings are obtained.
  • Show empathy to the customers while providing one call resolution
  • Reports any and all out of line conditions affecting customer satisfaction.
  • Other duties as assigned.

Benefits Specialist

Conduent
10.2016 - 12.2017
  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, research/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Informs customers about services available and assesses customer needs.
  • Provides functional guidance, training, and assistance to lower-level staff.
  • Aids training and troubleshooting support to lower-level staff.
  • Schedules work to ensure accurate phone coverage.
  • Monitors priority of calls and shifts escalated calls to assure resolution to problems.
  • Prepares standard reports to track workload, response time and quality of input.
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness

Teller 2

SunTrust Bank
05.2014 - 03.2016
  • Consistently follows defined procedures for bank operations and client service, including consistent practice of behaviors that contribute to an Industry Leading Client Experience.
  • Demonstrates mastery of basic teller transaction and balancing duties.
  • Complete transactions according to established guidelines (complexity of transactions performed varies by Teller level)
  • Possesses a broader knowledge of banking policies and procedures.
  • Develops expertise in all types of branch transactions including, but not limited to foreign exchange, night deposits, ATM balancing and more in-depth system knowledge
  • Identify referral opportunities and makes appropriate referrals
  • Participate, support and develop effective relationships with all branch partners including branch teammates, Regional Operation Manager, Financial Advisors, etc.
  • Ensure compliance with internal controls, operational procedures and risk management policies.
  • Pursue ongoing education of SunTrust products, services, and other lines of business.
  • Ensure that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct

Phlebotomy Technician

American Red Cross- TN Valley Region
05.2012 - 07.2013
  • Conduct interview to screen donors processing
  • Prick finger to draw blood prior to donation and take vital signs
  • Assembles blood collection devices
  • Verifies identity of donor
  • Prepares site for blood collection
  • Withdraws needle
  • Applies treatment to puncture site
  • Labels and store blood container for subsequent processing
  • Maintains quality customer service

Cashier

Wal-Mart
10.2011 - 02.2012
  • To assist customers with their checkout
  • To restock when not busy
  • To relieve for breaks and lunches (i.e. door greeters, electronics, garden center, hardware, and jewelry)
  • Maintain quality customer service

Administrative Assistant 1

State of Tennessee, Department of Corrections
07.2007 - 06.2010
  • Routinely acts as liaison between executive's office and the Governor's Office, departmental staff, other state departments and agencies, local and federal agencies, and community organizations and groups; attends legislative functions and meetings as required to gain information; routinely handles complaints and requests from members of the legislature and other departments, citizens, and employees, as required; attends receptions, luncheons, dinners, and other gatherings in performing personal contact duties
  • Assigns, trains, supervises, and evaluates assigned clerical and other staff and their work; makes recommendations on human resources actions, such as employment, promotion, demotion, transfer, retention, and increases for exceptional performance
  • Handles routine correspondence including composition of replies and routes to the appropriate operating division for reply; prepares non-routine correspondence as requested; assembles information for speeches, staff meetings, and other purposes; may take minutes at staff meetings
  • Orders office supplies as needed
  • Operates standard office machines and equipment as necessary
  • Supervise Clerk III, Clerk II and Secretary in Inmate Records
  • Responsible for Accreditation files and the collecting of primary and secondary documentation for the files
  • Supervises and prepares a variety of records and reports, such as monthly expiration report, daily expiration report, out to court report, quarterly report, and inmate population cell changes report for movement
  • Responsible for notifying appropriate authorities upon escape of inmates as well as apprehension of inmate and verifying that inmate has been served with warrant and booked for escape charge before the inmate is transferred to another institute
  • Liaison between inmates and sentencing computation services.
  • Check sentence credits and enters them.
  • Timekeeping
  • Screens court orders, judgment papers, distinguishes inmate status as a parole violator, escape return or new admission to the department
  • Register Sex Offenders prior to their release

Clerk III

State of Tennessee, TN Department of Labor and Workforce Development
10.2002 - 06.2007
  • To process payments and make a daily deposit
  • To make collections on delinquent accounts via phone
  • Answer questions pertaining to billing and other inquires that are not technical
  • Performs clerical work exercising initiative and judgment in making decisions which affect regular work procedures. Prepares and mail invoices and certificates
  • Conducts specialized office functions which may relate to claims forms, such as reviewing claims computations, posting payments, reviewing and approving licenses, and other related functions
  • Maintains a wide variety of fiscal records; reviews payrolls, computations, vouchers and requisitions to verify tabulations for accuracy and completeness
  • Performs a minimal amount of answering switchboard, distributing mail, assembling budget data, initiating correspondence, preparing reports and performing other similar work as necessary

Education

Certificate - Phlebotomy

Tennessee Technology Center At Nashville
03.2002

Certificate - Nursing Tech

C.N.T. Schools Inc.
Nashville, TN
05.2001

Certificate - Travel And Tourism

Associated School Inc.
North Miami Beach, FL
05.1986

Diploma - Business

Maplewood Comprehensive High
Nashville, TN
08.1981 - 06.1985

Skills

  • Microsoft Word, Excel, PowerPoint, Access, WordPerfect, and QuickBooks
  • Apollo, Bahamas, Pars, and Sabre Systems Completing 10 years of experience
  • Cold calling
  • Salesforce
  • Performance tracking
  • Account management
  • Lead development
  • Lead prospecting
  • Email campaigns
  • Active listening
  • Teamwork
  • Time management
  • Attention to detail

Timeline

Business Development Representative

Compass Rose Events
11.2024 - 09.2025

Bank Teller

Dixie Line Credit Union
03.2023 - 01.2024

Customer Service Associate

Quality Staffing
10.2020 - 03.2023

Customer Service Associate

Direct Auto & Life Insurance
05.2018 - 01.2019

Customer Service Representative

First Acceptance Corporation
10.2017 - 05.2018

Benefits Specialist

Conduent
10.2016 - 12.2017

Teller 2

SunTrust Bank
05.2014 - 03.2016

Phlebotomy Technician

American Red Cross- TN Valley Region
05.2012 - 07.2013

Cashier

Wal-Mart
10.2011 - 02.2012

Administrative Assistant 1

State of Tennessee, Department of Corrections
07.2007 - 06.2010

Clerk III

State of Tennessee, TN Department of Labor and Workforce Development
10.2002 - 06.2007

Diploma - Business

Maplewood Comprehensive High
08.1981 - 06.1985

Certificate - Phlebotomy

Tennessee Technology Center At Nashville

Certificate - Nursing Tech

C.N.T. Schools Inc.

Certificate - Travel And Tourism

Associated School Inc.

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