Karen Reyna
Price,UT
Summary
Driven professional known for having exemplary communication and collaboration skills. Offering a strong background in reporting, maintaining confidential data and implementing effective solutions. Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships to increase productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Services Assistant
Root For Kids
08.2021 - 05.2022
- Streamlined patient intake procedures, resulting in decreased wait times and increased patient satisfaction.
- Effectively managed records for better patient care through effective scheduling and coordination of appointments.
- Facilitated cross-cultural communication by offering translation work to Non-English speaking individuals.
- Created and Managed E-Medical Files for individuals and medical professionals to use.
Production Assembler
Wilson Electronics
05.2019 - 08.2021
- Improved production efficiency by assembling products according to established guidelines and quality standards.
- Reduced assembly errors by carefully following work instructions and ensuring proper alignment of components.
- Increased product output by consistently meeting daily production goals and maintaining a high level of productivity.
- Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
Restaurant Hostess
JB's Restaurant
06.2018 - 04.2019
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, and supporting the wait staff in cleaning and taking drink orders when needed.
- Created and distributed weekly special promotions on social media, informing followers and boosting engagement.
Member Services
Health Equity
11.2017 - 04.2019
- Enhanced member satisfaction by providing exceptional customer service and resolving issues promptly.
- Streamlined membership enrollment process, improving efficiency and reducing wait times for new members.
- Maintained accurate member records with diligent data entry and regular database updates.
Customer Service Representative
Elite It Home
07.2016 - 09.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress
Los Dos Amigos
04.2012 - 08.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
License in Cosmetology - Cosmetology
Taylor Andrews Academy
Orem, UT04.2018
High School Diploma -
Carbon High School
Price, UT05.2014
Skills
- Patient
- Bilingual Spanish and English
- Typing
- Customer Service
- Answering Phones
- Following Directions
- Cleaning Experiance
- First Aid and CPR Trained
Certification
- CPR Certified - September 2021
- First Aid Certified - September 2021
- Child Protective Services Certified - January 2021
- Food Handler - September 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Health Services Assistant
Root For Kids
08.2021 - 05.2022
Production Assembler
Wilson Electronics
05.2019 - 08.2021
Restaurant Hostess
JB's Restaurant
06.2018 - 04.2019
Member Services
Health Equity
11.2017 - 04.2019
Customer Service Representative
Elite It Home
07.2016 - 09.2017
Waitress
Los Dos Amigos
04.2012 - 08.2015
License in Cosmetology - Cosmetology
Taylor Andrews Academy
High School Diploma -
Carbon High School
Similar Profiles
Ailani FloresAilani Flores
Volunteer at Root For KidsVolunteer at Root For Kids
Rhiannon WoodRhiannon Wood
Early Childhood Educator Room Leader at Kids on Clyde, Kids on Aspen & Kids on MeridianEarly Childhood Educator Room Leader at Kids on Clyde, Kids on Aspen & Kids on Meridian
Dyonne PetersonDyonne Peterson
Sr. Customer Experience Representative at Root Inc.Sr. Customer Experience Representative at Root Inc.
Mason VasquezMason Vasquez
Car Detailer at Price Auto FarmCar Detailer at Price Auto Farm
Maria CardenasMaria Cardenas
Cook at GroggsCook at Groggs