Rocio Maciel Segovia
Vista,USA
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic professional with more than 17 years of experience as a Health Unit Coordinator providing exceptional customer service.
Overview
19
19
years of professional experience
Work History
Health Services Assistant
Mira Costa College
Oceanside, CA
07.2024 - Current
- Scheduling students for Mental Health Counceling, PPD's, Sports Physicals, Nursing Physicals, etc.
- Answering phone calls
Health Unit Coordinator
Tri-City Medical Center
Oceanside, CA, USA
02.2006 - 09.2023
- Collaborated with the clinical team to coordinate all aspects of patient care and transition out of the hospital setting
- Assisted with processing patient admissions, transfers and discharges
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Assembled and maintained patient medical records and other documents related to patient care
- Responded to patient call lights to expedite appropriate follow-through
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs
- Provided concierge service to assist patients and families and direct them to available resources
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Communicated with patients, ensuring that medical information was kept private
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Scheduled surgeries
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients
- Registering patients upon arrival and gathering prenatal records and labs from the doctors office
- Welcoming visitors and directing them to patients rooms
- In charge of notifying the team of emergency situations starting from the Doctors to the OB techs, Anesthesia techs, doctors assist, Neonatologist, Respiratory Tech etc
- Removed trash and straightened counters to keep unit area clean and neat at all times
- Worked in a high paced environment and managed several tasks at a time
- Ability to adapt to a rapidly changing environment
- Maintain control and order under stressful conditions and situations of high unit activity
- Prepared charts for scheduled C/Sections and Inductions prior to patient arrival with all required labs, prenatal records and tubal consents
- Effective communication with patients, families and healthcare team
- Completed work in a timely matter and accurately
Education
Certificate - Medical Terminology
Vista Adult School ROP Program
Vista, CA01.2005
Certificate - Medical Front Office
Vista Adult School ROP Program
Vista, CA01.2005
Certificate - Fashion Design
Palomar College
San Marcos, CA01.2004
High School Diploma -
Vista High School
Vista, CA06.2002
Skills
- Managing Medical Practices
- Medical Records Verification
- Scheduling Tests and Procedures
- Unit Reception
- Workflow Coordination
- Patient Interviews
- Multi-tasking Abilities
- Emergency Response Support
- Phone Etiquette
- Supply Restocking
- Schedule Patients
- Office Coordination
- Computer Proficiency
- Organization and Time Management
- Equipment Troubleshooting and Maintenance
- Adaptable and Flexible
- Patient Registration
- Medical Report Preparation
- Timely Processing
- Bilingual English/Spanish
- Team Player
- Communication Skills
Timeline
Health Services Assistant
Mira Costa College
07.2024 - Current
Health Unit Coordinator
Tri-City Medical Center
02.2006 - 09.2023
Certificate - Medical Terminology
Vista Adult School ROP Program
Certificate - Medical Front Office
Vista Adult School ROP Program
Certificate - Fashion Design
Palomar College
High School Diploma -
Vista High School