Karen Riba

• Gain and apply product & industry knowledge to elevate sales

• Effectively communicates with and provides exceptional service to prospective & existing clients/brokers

• Uses high organizational skills to manage time & tasks effectively

• Has ability to interpret product completely & successfully

• Maintains post-sale relationships

• Uses aforementioned skills to guide and train junior-level staff

• Managing and administering company's employee benefit programs from FSA/Dependent Care plans, HRA, FMLA and beyond
• Gained product knowledge to attain sales
• Effectively communicated with prospective clients
• Used high organizational skills to manage time & clients effectively
• Checked employees' benefits enrollment for accuracy and entered all data into PeopleSoft
• Had ability to demonstrate product successfully

• Entrusted with handling private and sensitive information
• Assisted with design and implementation of various employee benefits programs.
• Implemented open enrollment system to streamline benefits processes for employees.
• Checked employees' benefits enrollment for accuracy and entered all data into PeopleSoft
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.