Karen Rice
Quincy
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
9
9
years of professional experience
Work History
Receptionist & Billing Clerk
Jones Produce Inc
Quincy
04.2024 - 06.2024
- Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location. Answers, screens, and directs phone calls to staff; takes messages and schedules appointments. Receives mail, documents, packages, and courier deliveries and delivers or distributes items. Performs administrative and clerical support tasks. Performs basic filing and recordkeeping. Performs other duties as assigned. Truck scales and weights.
Customer Care Representative
Ifiber Communications
Ephrata
11.2022 - 04.2024
- Handled customer inquiries, fixed issues, and provided information on internet, phone, and television services through phone or online channels, ensuring positive customer experience while following company policies and procedures, often demanding technical troubleshooting skills to resolve connectivity concerns.
Administrative Assistant
Tree Top, Inc.
Wenatchee
06.2021 - 11.2022
- Assisted in evaluating raw fruit receiving during peak periods and staffing shortages.
Performed filing and data entry, ensuring accurate completion of grading sheets and necessary forms.
Generated purchase orders for maintenance and production while overseeing inventory levels.
Compiled weekly reports detailing labor and parts spending to inform management decisions.
Updated employee schedules and supported department initiatives, including safety training sessions.
Communicated effectively with truck drivers regarding shipments and receipts in a professional manner.
Reported daily inventories of fruit and supplies as required by operational needs.
Participated in staff meetings to provide updates on available fruit and address potential issues.
Bilingual Patient Specialist
Columbia Valley Community Health (CVCH)
03.2019 - 06.2021
- Scheduled patient appointments following established protocols and answering scripts.
Entered accurate data into EMR, EDR, and other electronic records in compliance with protocol.
Obtained, verified, and scanned copies of insurance information for each patient.
Verified insurance eligibility during each appointment to ensure coverage.
Collected switch forms and waivers to meet procedural requirements.
Processed payments from patients efficiently and accurately.
Dental Assistant
Wenatchee Valley Dental Village
Wenatchee
02.2019 - 07.2020
- Ranked first in class at Central Washington School of Dental Assisting. Conducted general administrative tasks and lab work under dentist’s guidance. Ensured examination rooms were ready by sterilizing tools and setting up equipment. Supported dentist during treatments by providing instruments as needed. Registered patients upon entry, fostering a welcoming atmosphere. Collected billing and insurance information efficiently for processing. Arranged follow-up appointments before patients exited the clinic. Updated client dental records regularly to ensure accuracy and compliance.
Receptionist & Billing Clerk
Eagle Maintenance Services
Wenatchee
10.2017 - 07.2019
- Constructed corporate reports and managed employee work schedules for optimal efficiency.
Oversaw organization and execution of company conferences, including management tasks.
Advised customers from various cultural backgrounds, delivering personalized service.
Verified confidential information meticulously to uphold privacy standards.
Processed hundreds of client records, demonstrating strong multitasking abilities.
Receptionist & Billing Clerk
ConAgra Foods Inc
Quincy
04.2015 - 07.2016
- Generated reports on water usage, scrubber readings, and raw data analysis.
Coordinated schedules and organized meetings to enhance team collaboration.
Assisted all personnel with various tasks, ensuring efficient support across departments.
Provided additional support to supervisors as needed during free time.
Education
Dental Assistant Certificate -
Central Washington School of Dental Assisting
Wenatchee, WA12-2017
High School Diploma -
Quincy High School
06-2014
Skills
- Bilingual
- Experience with administrative duties
- Billing Customer Support
- Experience in Medical Settings
- Medical Software/Programs
- Dental Experience
- Medical Records
Timeline
Receptionist & Billing Clerk
Jones Produce Inc
04.2024 - 06.2024
Customer Care Representative
Ifiber Communications
11.2022 - 04.2024
Administrative Assistant
Tree Top, Inc.
06.2021 - 11.2022
Bilingual Patient Specialist
Columbia Valley Community Health (CVCH)
03.2019 - 06.2021
Dental Assistant
Wenatchee Valley Dental Village
02.2019 - 07.2020
Receptionist & Billing Clerk
Eagle Maintenance Services
10.2017 - 07.2019
Receptionist & Billing Clerk
ConAgra Foods Inc
04.2015 - 07.2016
Dental Assistant Certificate -
Central Washington School of Dental Assisting
High School Diploma -
Quincy High School
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