KAREN RITCHIE
Ocala
Summary
Experienced and proactive Unit Secretary with a strong background in hospital operations with an additional role of Lead PCT. Skilled in monitoring real-time bed availability and managing patient movements to support timely admissions, discharges, and transfers. Collaborates effectively with clinical and administrative teams to prioritize bed allocation based on patient acuity, infection control protocols, and departmental needs. Proficient in utilizing hospital systems to track patient flow metrics and generate actionable reports. Adept at identifying and escalating delays or bottlenecks to ensure efficient resolution and maintain continuity of care. Demonstrates leadership by guiding training and mentoring PCT staff, promoting excellence in patient care, and contributing to a streamlined, patient-centered hospital experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Unit Secretary/ Lead PCT
HCA Florida Ocala Hospital
12.2018 - 03.2025
- Managed patient records and ensured accurate documentation in the Electronic Health Record (EHR) system
- Developed strong working relationships with colleagues through effective communication skills.
- Maintained patient confidentiality according to HIPAA regulations.
- Managed multiple complex projects simultaneously while meeting deadlines consistently.
- Assist with bed allocation based on patient acuity, infection control, and departmental needs.
- Responsible for managing and coordinating patient flow throughout the hospital to ensure efficient bed utilization and timely admissions, discharges, and transfers.
- Collaborates closely with clinical staff, admission teams, and hospital departments to monitor bed availability, prioritize patient needs, and support seamless transitions of care.
- Demonstrated ability to lead a team of patient care technicians and provide guidance in medical procedures.
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Reporting any abnormal changes in the patients status
- Monitor lines and Drains including Trachs
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Certified Nursing Assistant (CNA)
Florida Hospital Ocala (Advent Health Ocala)
10.2016 - 09.2018
- Provided direct nursing care following established care plans, ensuring the safety and well-being of patients
- Assisted patients with daily living activities, including bathing, grooming, and hygiene
- Monitored and recorded vital signs, fluid intake/output, and patient progress
- Communicated effectively with healthcare teams and families to provide updates and ensure care continuity
Certified Nursing Assistant (CNA)
Terrace Health and Rehab
12.2013 - 09.2017
- Supported residents with daily living activities and promoted a homelike environment
- Maintained accurate records of patients' medical data, including fluid intake/output and vital signs
- Assisted with medication reminders and ensured adherence to care plans
- Regularly communicated with family members and healthcare staff to ensure proper patient care
Certified Nursing Assistant (CNA)
Odyssey Hospice
10.2011 - 09.2013
- Provided compassionate care to hospice patients, ensuring comfort and dignity in end-of-life care
- Assisted with activities of daily living and monitored patients' vital signs
- Communicated with families and healthcare teams to provide updates and maintain the quality of care
Residential Care Aide
Hixenbaugh Nursing Home
01.2007 - 10.2008
- Delivered routine care to residents and assisted with bathing, grooming, and daily activities
- Reported changes in patient conditions to the charge nurse, ensuring timely interventions
- Maintained a clean and safe environment for patients while promoting their independence
Residential Care Aide
Christopher's Personal Care Home
07.2003 - 12.2006
- Assisted residents with daily living activities and provided medication reminders
- Communicated with families regarding patients' care and status
- Maintained accurate patient records and assisted with patient hygiene and grooming
Education
High School Diploma -
Waynesburg Central High School
01.2004
Skills
- Electronic Health Record (EHR) Management
- Critical Care & Trauma Experience
- Report alteration in patient status change
- Medical Terminology & Documentation Review
- Patient Flow Coordination
- HIPAA Compliance
- Vital Signs Monitoring
- Time Management & Multitasking
- Training and coaching
- Medical records management
- Detail-oriented approach
- Conflict resolution techniques
Certification
- Certified Nursing Assistant (CNA)
- BLS Certification (Basic Life Support)
Timeline
Unit Secretary/ Lead PCT
HCA Florida Ocala Hospital
12.2018 - 03.2025
Certified Nursing Assistant (CNA)
Florida Hospital Ocala (Advent Health Ocala)
10.2016 - 09.2018
Certified Nursing Assistant (CNA)
Terrace Health and Rehab
12.2013 - 09.2017
Certified Nursing Assistant (CNA)
Odyssey Hospice
10.2011 - 09.2013
Residential Care Aide
Hixenbaugh Nursing Home
01.2007 - 10.2008
Residential Care Aide
Christopher's Personal Care Home
07.2003 - 12.2006
High School Diploma -
Waynesburg Central High School
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