Carson Rich
Austin
Summary
Experienced Lead PCT and Unit Secretary with over 10 years in healthcare. Expertise in staff training, vital signs monitoring, and electronic health records management. Focused on fostering collaboration and ensuring quality patient care while implementing infection control measures and maintaining regulatory compliance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead PCT/Unit Secretary
St David's Round Rock
Round Rock
07.2016 - Current
- Trained new staff on patient care protocols and procedures to enhance team effectiveness.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records in electronic health record systems to support quality care delivery.
- Supported medical procedures, ensuring patient comfort and safety to facilitate efficient operations.
- Communicated effectively with patients and families regarding care plans.
- Implemented best practices for infection control in patient care environments.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times.
- Maintained cleanliness of examination rooms between appointments by disinfecting surfaces and restocking supplies.
- Managed inventory levels by ordering supplies when necessary and ensuring that all equipment was properly maintained.
- Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
- Transported patients to other departments for tests or procedures.
- Answered incoming calls from patients regarding their healthcare questions or concerns.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Responded to bell or light signal calls to assist patients with needs.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Restocked unit frequently with necessary medical supplies.
- Performed a variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Assisted in training technicians, medical students or other staff members.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Communicated with management or other staff to resolve problems.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures.
Admissions Registrar - Emergency Room
St David's Round Rock Medical Center
Round Rock
07.2002 - 07.2016
- Inputted patient information into computer system to ensure accurate records and streamline admissions process
- Entered patient insurance information into computer system for precise billing and claims processing
- Verified all insurances for accurate submission to the insurance companies
- Processed patient copay payments at front desk to facilitate efficient patient flow and revenue collection
- Calculated billing amounts and processed payments for self-pay patients
Sales Associate
Just For Feet
Austin
06.2000 - 06.2002
- Provided in-depth product knowledge to improve customer shopping experience and satisfaction.
- Assisted customers in selecting appropriate footwear and accessories.
- Upsold additional items by identifying customer interests and tailoring recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
- Educated customers on promotions and loyalty programs available.
- Handled customer inquiries and resolved issues promptly.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Collaborated with team members to achieve sales goals through coordinated efforts.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Ensured store cleanliness to create an inviting atmosphere for customers.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Participated in inventory management and restocking procedures.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
High School Diploma -
John H Reagan High School
Austin, TX06-2002
Skills
- Patient care training
- BLS certified
- Vital signs monitoring
- Electronic health records
- Healthcare documentation
- Infection control implementation
- HIPAA compliance
- HIPAA regulations
- Patient advocacy
- Staff training
- Corrective action planning
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Conflict resolution
Certification
- BLS - American Heart Association
Timeline
Lead PCT/Unit Secretary
St David's Round Rock
07.2016 - Current
Admissions Registrar - Emergency Room
St David's Round Rock Medical Center
07.2002 - 07.2016
Sales Associate
Just For Feet
06.2000 - 06.2002
High School Diploma -
John H Reagan High School