Karen Rivera

Quality Manager with 2 years of documented quality control success and 2 years as production supervisor. Developed specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audited and maintained product accuracy and timely delivery resulting in customer satisfaction. Initiated quality-related SOP training and enforces procedural adherence.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Used independent decision-making skills and sound judgment to positively impact company success.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and resolved quality issues which led to happy customers.
• Supervised team of 6 staff members.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 25+ calls per day, providing information and service to ensure customer satisfaction.
• Created SOP/VSWI

• Cooking
• Ceramics
• Writing
• Art
• Travel
• Graphic design

Background for the last 4 years as Production Supervisor and last 2 years as a Quality Manager. Dedicated to ensuring improvements are implemented and quality processes were being put in place and followed. Solid team player with positive attitude and skills. Bachelor’s degree in language teaching from UABC Ensenada, Baja California Mexico. Fast learner and passionate about everything I do.

Leadership Basic Program

 Traveled to Centralia,Illinois to take a 3 month course in Basic Leadership. I learned about approaches to understand each position in our organization. Taking care of our teams and being a source for them to keep growing in a facility. Giving employees the support and motivation they need.  Learned about communication tools on how to work with different types of employees.