Community Health Assistant
Open To Work
KAREN McMILLAN
UM Capital Region Community Health
CLINTON,MD
1
Certification
18
Years of experience
IT support specialist with strong strengths in ticketing systems, PC maintenance, technical troubleshooting, and client communication. Brings experience supporting users, managing accounts, resolving printer and computer issues, and applying organized, policy-based follow-through to keep work accurate and service responsive.
Work History
Community Health Assistant
3 Months- Scheduled appointments and maintained accurate records to enhance client service delivery.
- Responded promptly to client inquiries via phone calls or emails.
- Conducted research and managed administrative tasks to support community outreach and program initiatives.
- Returned calls, emails and faxes according to departmental policy.
- Processed calls, emails, and faxes per departmental policy to ensure timely communication.
- Educated clients on options to assist in making informed decisions.
- Answered calls and interacted with community members to provide information on advocacy services.
- Assisted individuals with enrollment in various programs and organized necessary paperwork.
Diabetes Prevention Program Lifestyle Coach
2 Years- Facilitate group discussions on topics related to health and wellness. Supported clients throughout the program to enhance motivation and engagement.
- Promote positive self-talk among clients to foster resilience in achieving their goals.
- Assisted clients during program to boost motivation and engagement.
Member Service Representative
18 Years 5 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Funds Transfer Representative
17 Years 7 Months- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using Microsoft Suite.
- Generated invoices upon receipt of billing information and tracked collection progress.
Network Support Specialist
5 Years 5 Months- Supported 2019 PC refresh project by leading team of 10 technical professionals through planning, implementation, and rollout of Dell PC upgrades for 300+ bank fund staff FCU employees.
- Balanced requests in network management, desktop support, and systems administration to effectively address user needs.
- Assessed and recommended equipment options to optimize purchasing decisions.
- Created and linked Group Policy Objects (GPOs) in Active Directory to enhance user access and security.
- Added Windows 10 client machines to Windows Server 2016 domain.
Service Desk Coordinator
8 Months- Delivered end-user support and training for Help Desk operations.
- Utilized Footprints and RemedyForce for efficient ticket tracking.
- Diagnosed and resolved PC and printer issues for users.
- Managed user accounts in Active Directory by creating, modifying, and deleting accounts.
Funds Transfer Analyst
8 Years 11 Months- Supported department projects aimed at enhancing income streams, minimizing costs, and mitigating risks associated with wire transfers and operations
- Collected and entered data for compliance management, contributing to regulatory adherence and risk mitigation
- Conducted functional performance testing for new or upgraded systems/applications, ensuring system reliability and operational readiness
- Executed various duties to support team operations
Education
NUTRITION COACH CERTIFICATE - Health Sciences
Some College (No Degree) - Business Administration
High School Diploma
- All 4 Semester, 1985 - Honor Roll
Skills
Community outreach
Health literacy
Program support
Group facilitation
Client communication
Scheduling
Records management
Data collection
Detail-oriented organization
Microsoft Excel
Software: Active Directory
Office 365
Outlook
Zoom
Ticketing systems
Networking: LAN
DHCP
VPN
DNS
Operating systems
Decision-making
Office suite skills
Decision-making
Personal Information
Title: IT SPECIALIST
Certification
- CompTIA Security+ Certification Training
- CompTIA Network+ Certification Training
- CompTIA A+ Certification Training
Accomplishments
- Contributed to Customer Satisfaction Rating Surveys by remaining consistently in and above 90 percentiles
- Recipient of the Service Excellence Award for 2021
- Recipient of the Help Hands Award for 2013
Timeline
Community Health Assistant
UM Capital Region Community Health
08.2026 - CurrentRead More
Diabetes Prevention Program Lifestyle Coach
UM Capital Region Community Health
11.2024 - CurrentRead More
Network Support Specialist
Bank Fund Staff Federal Credit Union
01.2018 - 06.2023Read More
Service Desk Coordinator
Bank Fund Staff Federal Credit Union
05.2017 - 01.2018Read More
Funds Transfer Representative
Bank Fund Staff Federal Credit Union
11.2008 - 06.2026Read More
Member Service Representative
Bank Fund Staff Federal Credit Union
06.2008 - 11.2026Read More
Funds Transfer Analyst
Bank Fund Staff Federal Credit Union
06.2008 - 05.2017Read More
International Sports Science Association(ISSA)
NUTRITION COACH CERTIFICATE from Health Sciences
Read More
Bowie State University
Some College (No Degree) from Business Administration
Read More
Oxon Hill High School
High School Diploma
Read More