Karen Roe
Lubbock,TX
Summary
Support day-to-day program operations. Experienced Communications Operator with a background in managing complex, multi-line communication systems. Skilled in dispatching emergency services, handling high-pressure situations and maintaining accurate logs of calls and messages. Noted for strong problem-solving abilities, quick decision-making skills, and effective team collaboration. Previous role involved successfully improving efficiency in communication procedures which greatly enhanced response times and service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Communications Operator
Texas Tech Police Department
Lubbock, TX
05.2024 - Current
- Operated communication systems to relay critical information to officers and dispatchers.
- Monitored radio channels for emergency calls and coordinated swift responses.
- Managed incoming calls, providing assistance and directing inquiries as needed.
- Documented incident reports accurately to maintain department records and logs.
- Trained new operators on procedures and protocols for effective communication management.
- Updated databases with relevant information, ensuring data accuracy for future reference.
- Ran background checks on individuals as required by law enforcement officials.
- Operated multi-line phone systems to route incoming calls accurately.
- Performed administrative duties such as filing reports, data entry, updating databases.
- Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
Product Program Specialist
Girl Scouts of the Desert Southwest
Midland, TX
08.2022 - 08.2024
- Designed and implemented monitoring and evaluation systems to track progress toward desired outcomes.
- Developed and deepened productive community relationships to assist with defining requirements, executing plans, and strengthening leadership.
- Streamlined communication channels between departments enhance overall organizational workflow efficiency as they pertain to the execution of assigned projects.
- Created and delivered program training and education to keep participants knowledgeable about the program, and provide the necessary skills to participate productively.
- Coordinated volunteer training sessions to ensure program effectiveness and participant satisfaction.
- Developed and implemented program initiatives to enhance youth engagement and community outreach.
Shift Lead
Stars Drive In
Odessa, TX
06.2020 - 08.2022
- Maintained a clean and organized work environment, ensuring that safety standards were met consistently.
- Conducted regular reviews of operations, and identified areas for improvement.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Gathered, organized, and input information into a digital database.
- Supervised daily operations and ensured smooth workflow among team members.
- Trained new staff on customer service standards and operational procedures.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Education
High School Diploma -
George H. W. Bush New Tech Odessa
Odessa, TX05.2022
Some College (No Degree) - Psychology
Odessa College
Odessa, TXSkills
- Behavioral management planning
- Staff evaluation
- Emergency response coordination
- Data entry
- Document management
- Active listening
- Problem solving
Certification
- Certified Life Guard/2022
- CPR Certified/2022
- Certified Archery Instructor/2022
- BSL Certifies/2024
- Telecommunications Operator License/2024
References
References available upon request.
Timeline
Communications Operator
Texas Tech Police Department
05.2024 - Current
Product Program Specialist
Girl Scouts of the Desert Southwest
08.2022 - 08.2024
Shift Lead
Stars Drive In
06.2020 - 08.2022
High School Diploma -
George H. W. Bush New Tech Odessa
Some College (No Degree) - Psychology
Odessa College
Similar Profiles
STEPHEN AMADORSTEPHEN AMADOR
POLICE OFFICER at TEXAS TECH POLICE DEPARTMENTPOLICE OFFICER at TEXAS TECH POLICE DEPARTMENT
Kallie MooreKallie Moore
Telecommunications Operator at Texas Tech Police DepartmentTelecommunications Operator at Texas Tech Police Department
Matthew A. FeterickMatthew A. Feterick
Forensic Investigator at Lafayette Police Department High Tech Crime UnitForensic Investigator at Lafayette Police Department High Tech Crime Unit
Jordan LeBlancJordan LeBlanc
New Home Sales Specialist at D.R. HortonNew Home Sales Specialist at D.R. Horton
Zoie FoxZoie Fox
Team Member/Shift Leader at SwigTeam Member/Shift Leader at Swig