Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Romero

Blanco ,TX

Summary


Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 18 years of experience to new professional challenges with growth-oriented organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Director

NeuroRestorative
08.2021 - Current


  • Enforce company policies and procedures related to program, health care, and safety of individuals being served.
  • Review and monitor the development and implementation of treatment and service delivery plans.
  • Attend licensing reviews and assist with development of correction plan and oversee consistent implementation of the plan.
  • Promote relationships and provide information about the company to families, case managers, regional communities, and other professionals.


  • Ensure and maintain licensure of all assigned homes/programs.
  • Ensure implementation of policy/systems for handling of individuals receiving support and company funds.
  • Manage the day-to-day operations of one to four programs in a community including organization and implementation of direct supports, person-centered planning, and implementation, health care, advocacy, stakeholder relations, regulatory compliance, recruiting, retention, staffing, training, safety, financial management, and maintenance of the physical environment.
  • Manage program staff members including performance evaluations, scheduling, and orientation.
  • Made recommendations and/or decisions on employee hires, transfers, promotions, salary changes, corrective action, and terminations.
  • Manage the implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served.


Program Manager

NeuroRestorative
07.2018 - 08.2021
  • Manage program staff by providing continuous coaching, feedback, and progressive discipline when necessary
  • Assign caseloads, evaluate performance for quality assurance, conduct new employee orientation, and manage staff development and training
  • Supervise and manage assigned staff, including performance evaluations and scheduling; resolve employee relations issues as needed; make decisions related to employment Supervise clinical and crisis management and establish on-call duties
  • Develop and maintain working relationships with all individuals served, families, funding sources, and regulatory agencies, as appropriate, and monitor their satisfaction with services
  • Project revenue and monitor monthly expenses in conjunction with program goals
  • Promote and market programs to funding sources, community agencies, families, and related groups; ensure a timely response to all requests for information, services, and documentation
  • Monitor compliance with all regulatory, contractual, corporate, and legal requirements; ensure that all records are accurate and up-to-date Maintain knowledge of clinical standards and ensure compliance in terms of treatment interventions
  • Serve as liaison with consulting staff (psychiatrist, psychologists, physicians, etc.)
  • Monitor the availability and efficacy of community-based support and other supports required by the program
  • Oversee appropriate interface with billing system and other operating units as necessary to meet company requirements
  • Recommend policies and procedure to enhance program efficiency, using technical and analytical tools to measure performance and productivity

Case Manger

NeuroRestorative
10.2017 - 07.2018
  • Provide case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
  • Gather social history to assess family strengths and weaknesses, and to assess existing problems.
  • Conduct home visits and office base services, and accompany individuals we serve on an as needed basis.
  • Coordinate care with outreach workers, health educators, nutritionists, and other service provides to prevent service duplication and to ensure the consumer receives high-quality care.
  • Identify and procure group services appropriate for the individual to maximize the ability to live outside of an institution.
  • Plan and assist in obtaining services from third-party service providers.
  • Develop a plan of care for each individual to include services such as advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc.
  • Monitor the delivery of services in coordination with the individual and third-party service providers.
  • Assist individuals with related matters including eligibility for benefits through Medicaid, Medicare, Social Security, and private insurance.
  • Maintain up-to-date case records with the status of case activity, including progress notes on all contacts.
  • Obtained authorizations from multiple insurance carriers for various levels of care.

Education

High School Diploma -

Blanco High School
Blanco, TX
05-2003

Skills

  • Business oversight
  • Performance standards and analysis
  • Policy and procedure improvements
  • Effective leader
  • Strategic leadership
  • Interdisciplinary collaboration
  • Staff management
  • Rehabilitation planning

Certification

Assisted Living Manager

CPR

Timeline

Program Director

NeuroRestorative
08.2021 - Current

Program Manager

NeuroRestorative
07.2018 - 08.2021

Case Manger

NeuroRestorative
10.2017 - 07.2018

Assisted Living Manager

CPR

High School Diploma -

Blanco High School
Karen Romero