Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Rone-Acrie

Karen Rone-Acrie

Cypress,CA

Summary

Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.

Qualified Desired Position with strong background in client services and proven ability to enhance customer satisfaction. Demonstrated success in resolving client issues and maintaining long-term relationships. Skilled in communication and problem-solving, ensuring seamless client experience. In memory care, skilled nursing, BH. I have a widely varied background in health care, memory care, assist living and Adult Day facility’s, I’m Lic activity’s coordinator/ SSD. Trained cpr, safety a sanitation for clients and staff. Aware of care plans and very detail oriented.

Overview

20
20
years of professional experience

Work History

Client Service Representative

Better Care Foundation Turning Point
02.2014 - 08.2024
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Documented client interactions meticulously to facilitate future engagements.

Education

Lic Cert - CNA/RNA

Long Beach Nursing Asst
Poly Tech
07.1988

Associate Of Applied Business - Clerical/ Data Entry/office Mng

Long Beach City College
Long Beach, CA
10.1985

Deploma - High School Teaching

King High
East St. Louis Illinois
06.1978

Skills

I’ve worked in Long Term Care, Behavior Health, Home care and foundational health as a Program Lead for rehabilitation, assistant living and hospice care Activities cord And SSD

Languages

English
Full Professional

Timeline

Client Service Representative

Better Care Foundation Turning Point
02.2014 - 08.2024

Lic Cert - CNA/RNA

Long Beach Nursing Asst

Associate Of Applied Business - Clerical/ Data Entry/office Mng

Long Beach City College

Deploma - High School Teaching

King High
Karen Rone-Acrie