KAREN ROSENQUIST
St. Augustine,FL
Summary
Experienced professional bus driver with 4 years in the industry and a current CDL Class B license. Actively seeking a new driving position. Demonstrated expertise in safely transporting passengers, including elementary school children, while maintaining professionalism and adherence to traffic regulations. Possesses strong communication skills and a commitment to exceptional customer service. Dedicated to ensuring passenger comfort and safety throughout their journey. Seeks opportunity to utilize skills and contribute to a reputable organization's success in delivering reliable transportation services.
Overview
26
26
years of professional experience
Work History
Bus Operator
Old Town Connect (OTC) Bus Service
06.2024 - 09.2024
- Safely transported tourists and local riders upon request from hotels on Anastasia Island to historic downtown area
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve wheelchairs.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
St. Augustine Rider (STAR) Bus Operator
Old Town Trolleys Historic Tours of America
08.2023 - 06.2024
- Safely transported tourists and local riders on prescribed route around historic downtown area.
- Ensured rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
- Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.
- Assisted with training new drivers by sharing expertise on best practices and safe driving techniques, fostering a supportive team environment.
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
- Contributed positively to the team dynamic by offering assistance to fellow riders whenever necessary or requested.
- Built strong relationships with customers by providing friendly service and attentively addressing concerns or inquiries.
- Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation services.
- Maintained a clean and organized vehicle, promoting a positive image for the company and increasing client confidence.
St. Augustine Rider (STAR) Bus Operator
Old Town Trolleys Historic Tours of America
08.2023 - 06.2024
- Safely transported tourists and local riders on prescribed route around historic downtown area.
- Ensured rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
- Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.
- Assisted with training new drivers by sharing expertise on best practices and safe driving techniques, fostering a supportive team environment.
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
- Contributed positively to the team dynamic by offering assistance to fellow riders whenever necessary or requested.
- Built strong relationships with customers by providing friendly service and attentively addressing concerns or inquiries.
- Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation services.
- Maintained a clean and organized vehicle, promoting a positive image for the company and increasing client confidence.
School Bus Operator
St. Johns County School District Department of Transportation
03.2021 - 06.2023
- Safely transported diverse populations of elementary, middle, and high school students to and from school
- Conducted pre-trip inspections of buses before each shift
- Maintained disciplinary order on the bus while projecting a friendly, positive attitude
- Frequently received accolades from parents, teachers, school personnel and Department of Transportation staff for excellent service
Freelance Grant Writer
Self Employed
10.2015 - 12.2021
- Wrote, submitted, and administered successful grant applications to St
- Johns County Cultural Council, Florida Humanities, and STATE of the Arts in support of the Hispanic Culture Film Festival, the Woman’s Suffrage Film Festivals, and the Read a Film Program at the Corazon Theatre
Parental Caregiver
05.2011 - 02.2019
- Navigated complex medical, and financial situations involving the end-of-life care across multiple locations, enabling my 90-year-old mother and 97-year-old father to die peacefully in their home according to their wishes
Associate Director
University of Maryland Robert H. Smith School of Business Center for International Business Education and Research (CIBER)
05.2008 - 05.2011
- Organized and led MBA and undergraduate business students on overseas study programs to Argentina, Chile, Tunisia, Thailand, and Uruguay in partnership with top business schools in those countries
Senior Program Officer
Institute of International Education (IIE) Council for International Exchange of Scholars (CIES)
07.2003 - 05.2008
- Liaised among U.S
- Department of State, Fulbright agencies worldwide and colleges and universities throughout the United States to select scholars to fulfill Fulbright Scholar in Residence awards
- Organized annual Fulbright Scholar conference in collaboration with the U.S
- Department of Education
Director
Montgomery County Council of Parent Teacher Associations (MCCPTA)
08.1998 - 07.2003
- Recruited, hired, and trained French and Spanish language instructors to teach 300+ elementary French and Spanish language classes throughout Montgomery County, Maryland on an annual basis
- Program grew by 300% during my tenure, Mandaring program and expanded the French and Spanish programs to grades K-2
Education
Master of Arts - Communication
University of Kentucky
Lexington, KYBachelor of Arts - Comparative Literature (French and Spanish)
Clark University
Worcester, MASkills
- ADA Certified Wheelchair assistance
- Safety-focused
- Reliability
- Professionalism
- Traffic laws compliance
- Effective communication skills
- Safe driving skills
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Bus Operator
Old Town Connect (OTC) Bus Service
06.2024 - 09.2024
St. Augustine Rider (STAR) Bus Operator
Old Town Trolleys Historic Tours of America
08.2023 - 06.2024
St. Augustine Rider (STAR) Bus Operator
Old Town Trolleys Historic Tours of America
08.2023 - 06.2024
School Bus Operator
St. Johns County School District Department of Transportation
03.2021 - 06.2023
Freelance Grant Writer
Self Employed
10.2015 - 12.2021
Parental Caregiver
05.2011 - 02.2019
Associate Director
University of Maryland Robert H. Smith School of Business Center for International Business Education and Research (CIBER)
05.2008 - 05.2011
Senior Program Officer
Institute of International Education (IIE) Council for International Exchange of Scholars (CIES)
07.2003 - 05.2008
Director
Montgomery County Council of Parent Teacher Associations (MCCPTA)
08.1998 - 07.2003
Bachelor of Arts - Comparative Literature (French and Spanish)
Clark University
Master of Arts - Communication
University of Kentucky
Similar Profiles
Wyatt HuskeyWyatt Huskey
Computer Technician at OTCComputer Technician at OTC
Kaleigh KesslerKaleigh Kessler
Work Study Student at OTCWork Study Student at OTC
Catarina BandaCatarina Banda
Entry/Picker/Packer at OTCEntry/Picker/Packer at OTC