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Karen Rose Weidner
North Utica,NY
Summary
Aspiring IT Support Specialist who recently completed the Google IT Support Professional Certificate through Merit America, with a background in research, data analysis, and customer service environments. Skilled in analytical reasoning, written communication, and problem-solving, with a proven ability to manage multiple priorities efficiently and deliver accurate results. Seeking an entry-level IT support role to apply technical knowledge and transferable skills within a tech-driven organization.
Overview
5
5
years of professional experience
Work History
Market Research Analyst
Freelance
Remote
01.2022 - Current
- Conducted thorough data analysis and document reviews to ensure high-volume information processing accuracy, applying structured analytical methods to maintain consistency and reliability across all assigned research projects
- Reviewed survey submissions and qualitative data to ensure 100% accuracy in data verification and reporting, applying strong attention to detail and analytical reasoning across all assigned projects
- Investigated complex data sets to identify trends and support process optimization initiatives, translating findings into actionable insights that informed strategic planning and decision-making
- Utilized high-speed typing and Microsoft Office Suite to document technical insights and findings, supporting efficient reporting and clear communication for various industry stakeholders
Independent Researcher
Self-Employed
Remote
01.2022 - Current
- Performed thorough document review and data analysis to support strategic planning and informed decision-making within Legal Tech frameworks, acting as a Subject Matter Expert for data integrity and legal documentation standards
- Developed functional solutions to complex data problems by applying structured analytical methods, achieving significant cost savings through process optimization across all assigned research initiatives
- Conducted comprehensive literature reviews on various research topics by synthesizing findings into clear, structured summaries, supporting evidence-based conclusions across multiple project areas
Customer Service Representative
PDMI
Youngstown, OH
01.2021 - 02.2022
- Managed an average of 50 calls daily in a high-volume queue by utilizing dual monitors to streamline navigation and maintain efficient call handling throughout each shift
- Addressed customer complaints with empathy and professionalism by resolving escalated calls to the satisfaction of both customers and the company, fostering loyalty and encouraging repeat business
- Reduced customer wait times by implementing a new call tracking system, improving overall queue management and elevating customer satisfaction across the department
Education
Google IT Support Professional Certificate -
Merit America
Bachelor of Arts - Liberal Studies
College of Saint Joseph
Skills
- Technical Support & Troubleshooting
- Ticketing System
- User Training & Support
- Operating Systems Installation
- Software Installation & Configuration
- Customer Service
- Windows
- Linux
- Domain Name System (DNS)
- Networking
- System Administration
- Analytical Thinking
- Problem-Solving
- Attention to Detail
- Adaptability
Timeline
Market Research Analyst
Freelance
01.2022 - Current
Independent Researcher
Self-Employed
01.2022 - Current
Customer Service Representative
PDMI
01.2021 - 02.2022
Bachelor of Arts - Liberal Studies
College of Saint Joseph
Google IT Support Professional Certificate -
Merit America