Kevin Boukpessi
Flushing,NY
Overview
7
7
years of professional experience
Work History
Market Research Analyst
Prolific
, Remote From New York
2023.08 - Current
- Conducted over 900 industry-specific surveys for market research.
- Implemented process improvements to reduce survey completion time
- Performed in-depth data analysis to identify consumer behavior trends
- Analyzed data from surveys, focus groups, interviews, or other sources to determine customer preferences and opinions.
- Sorted and filtered thousands of data sets to analyze potential trends and provide valuable insights for clients.
Technology Consultant in Business Application Solution
Protiviti
New York City
2023.06 - 2023.08
- Conducted SOD risk analysis for high-value payment platform, identifying 100+ potential compliance issues.
- Developed and tested risk management protocols using AVM software, improving platform security and compliance with industry standards.
- Worked on cutover and data load phases during system migration, collaborating with cross-functional teams to streamline operations and enhance data accuracy.
Customer Service Representative
TjMaxx
New York City
2022.06 - 2023.06
- Processed 4,000+ customer transactions per shift with a high level of accuracy, reducing checkout errors and improving customer satisfaction.
- Surpassed monthly sales goals through effective promotion of store credit cards and loyalty programs
- Gathered customer feedback through surveys and used the data to improve customer service.
Creative Technology Assistant
LeCollege Bilingue
2018.01 - 2019.03
- Maintained and troubleshooted over 50 devices in the school's computer lab.
- Designed custom graphics for over 10 school events, resulting in improved attendance and engagement.
- Provided technical assistance to faculty and students in the use of hardware and software applications.
Graphic Designer
Lela TB Fashion
2017.08 - 2018.03
- Designed branded promotional materials used in two major marketing campaigns, increasing brand visibility.
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Implemented visual marketing strategies to boost brand presence in the area and provide a bigger influx of clients.
Education
Bachelor Of Science - Computer Science
St John's University
Queens, NYC12.2023
Skills
- Soft and Hard Skills: IT troubleshooting, Hardware Troubleshooting; Software Troubleshooting; Project Management; Customer Relationship Management; Time Management; Graphic Design; Survey Design; Cash Handling; Customer Support; Retail Sales; Cashier; Data Mitigation; Data Handling; Survey; Pricing strategy
- Technologies used: Javascript; Java; HTML; CSS; ReactJs; Python; Linux; SQL; NodeJs; SAP; GIT; GitHub; Visual Studio Code; Photoshop; Video Edition; ERP Systems
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Market Research Analyst
Prolific
2023.08 - Current
Technology Consultant in Business Application Solution
Protiviti
2023.06 - 2023.08
Customer Service Representative
TjMaxx
2022.06 - 2023.06
Creative Technology Assistant
LeCollege Bilingue
2018.01 - 2019.03
Graphic Designer
Lela TB Fashion
2017.08 - 2018.03
Bachelor Of Science - Computer Science
St John's University