Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Boukpessi

Flushing,NY

Overview

7
7
years of professional experience

Work History

Market Research Analyst

Prolific
, Remote From New York
08.2023 - Current
  • Conducted over 900 industry-specific surveys for market research.
  • Implemented process improvements to reduce survey completion time
  • Performed in-depth data analysis to identify consumer behavior trends
  • Analyzed data from surveys, focus groups, interviews, or other sources to determine customer preferences and opinions.
  • Sorted and filtered thousands of data sets to analyze potential trends and provide valuable insights for clients.

Technology Consultant in Business Application Solution

Protiviti
New York City
06.2023 - 08.2023
  • Conducted SOD risk analysis for high-value payment platform, identifying 100+ potential compliance issues.
  • Developed and tested risk management protocols using AVM software, improving platform security and compliance with industry standards.
  • Worked on cutover and data load phases during system migration, collaborating with cross-functional teams to streamline operations and enhance data accuracy.

Customer Service Representative

TjMaxx
New York City
06.2022 - 06.2023
  • Processed 4,000+ customer transactions per shift with a high level of accuracy, reducing checkout errors and improving customer satisfaction.
  • Surpassed monthly sales goals through effective promotion of store credit cards and loyalty programs
  • Gathered customer feedback through surveys and used the data to improve customer service.

Creative Technology Assistant

LeCollege Bilingue
01.2018 - 03.2019
  • Maintained and troubleshooted over 50 devices in the school's computer lab.
  • Designed custom graphics for over 10 school events, resulting in improved attendance and engagement.
  • Provided technical assistance to faculty and students in the use of hardware and software applications.

Graphic Designer

Lela TB Fashion
08.2017 - 03.2018
  • Designed branded promotional materials used in two major marketing campaigns, increasing brand visibility.
  • Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
  • Implemented visual marketing strategies to boost brand presence in the area and provide a bigger influx of clients.

Education

Bachelor Of Science - Computer Science

St John's University
Queens, NYC
12.2023

Skills

  • Soft and Hard Skills: IT troubleshooting, Hardware Troubleshooting; Software Troubleshooting; Project Management; Customer Relationship Management; Time Management; Graphic Design; Survey Design; Cash Handling; Customer Support; Retail Sales; Cashier; Data Mitigation; Data Handling; Survey; Pricing strategy
  • Technologies used: Javascript; Java; HTML; CSS; ReactJs; Python; Linux; SQL; NodeJs; SAP; GIT; GitHub; Visual Studio Code; Photoshop; Video Edition; ERP Systems

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Market Research Analyst

Prolific
08.2023 - Current

Technology Consultant in Business Application Solution

Protiviti
06.2023 - 08.2023

Customer Service Representative

TjMaxx
06.2022 - 06.2023

Creative Technology Assistant

LeCollege Bilingue
01.2018 - 03.2019

Graphic Designer

Lela TB Fashion
08.2017 - 03.2018

Bachelor Of Science - Computer Science

St John's University

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Kevin Boukpessi