KAREN SALAZAR HERNANDEZ
El Paso
Summary
Dedicated and highly responsible professional with over 8 years of customer service experience, recognized for reliability, strong work ethic, and the ability to build positive relationships with customers and team members. Skilled in communication, problem-solving, multitasking, and maintaining professionalism in fast-paced environments. Currently pursuing a Medical Assistant certification, with hands-on training in patient care and clinical procedures. Eager to combine extensive customer service expertise with healthcare knowledge to provide exceptional patient support and contribute positively to a medical team.
Overview
7
7
years of professional experience
Work History
Seasonal Worker
Coach Outlet Store
El Paso, TX
10.2025 - 01.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory organization, ensuring efficient stock levels and product availability.
- Operated point-of-sale system accurately for transactions and returns.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
Server
Moose's Drafthouse
El Paso, TX
12.2023 - 10.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Wing Daddys
10.2020 - 2023
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front Desk Sales Associate
Roca Fitness
01.2020 - 10.2020
- Greeted customers and offered them assistance.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Managed locker room inventory and supplies, replenishing as needed.
- Enforced rules and held customers accountable for not following gym regulations.
Customer Representative
ADG
06.2019 - 01.2020
- Identified appropriate marketing channels and target customers for campaigns.
- Met customer call guidelines for service levels, handle time and productivity.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Boosted customer service satisfaction ratings through consistent quality control.
Sandwich Artist
Subway
09.2018 - 06.2019
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Replenished serving stations with fresh food and cleaned up spills.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Operated manual and electric appliances to peel, slice, and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
Associates of Medical Assistant - Animal Science
El Paso Community College
El Paso, TX08.2021
Associate of Applied Science - Animal Science
El Paso Community College
El Paso, TX08.2021
Skills
- Sanitation practices
- Outstanding customer support
- Problem-solving skills
- Social media strategy
- Effective communication
- Fluent in two languages
- Reliable professional commitment
- Exceptional customer service
- Cash management
- Patient Assessment
Accomplishments
- Completed over 200 hours of supervised clinical practice.
- Earned certification in CPR/BLS and First Aid.
- Volunteer work
- Academic awards and scholarships.
- Relevant certifications.
- Delivered exceptional customer service over 8+ years, consistently building positive customer relationships.
- Trained and supported new employees on customer service standards and workplace procedures.
- Developed skills in patient care, vital signs measurement, infection control, and clinical procedures.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Seasonal Worker
Coach Outlet Store
10.2025 - 01.2026
Server
Moose's Drafthouse
12.2023 - 10.2025
Server
Wing Daddys
10.2020 - 2023
Front Desk Sales Associate
Roca Fitness
01.2020 - 10.2020
Customer Representative
ADG
06.2019 - 01.2020
Sandwich Artist
Subway
09.2018 - 06.2019
Associates of Medical Assistant - Animal Science
El Paso Community College
Associate of Applied Science - Animal Science
El Paso Community College
YEF Scholarship
YEF Scholarship recipient with strong academic dedication and a commitment to professional growth.