Karen Sandoval
San Diego,CA
Summary
Driven intake coordinator with proven skills in case management, assisting clients and document processing. Highly organized and with an empathic communication style. Ready to bring several years' experience to a rewarding to new position.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Imperial Valley Respite
San Diego , CA
11.2022 - Current
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Maintained accurate records of client intakes in electronic database system.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Assisted in developing policies and procedures related to intake processes.
- Addressed and resolved client concerns or complaints related to the intake process.
- Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
- Utilized case management systems to track client cases from intake through to completion.
- Monitored client progress and updated case files accordingly.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Schedule interviews and open shifts for families
Passport Agent
SDSU
San Diego , CA
01.2021 - 05.2022
- Verified the authenticity of customer's identity documents.
- Maintained an up-to-date knowledge of government regulations related to passport processing.
- Resolved customer inquiries regarding passport services in a timely manner.
- Responded promptly to customer complaints regarding passport services provided by the agency.
- Answered phone calls from customers seeking information about their passports and other travel documents.
- Ensured that all required documentation was completed correctly before submitting it for approval.
- Provided assistance to customers with passport application forms and documents.
- Inspected photographs for compliance with government standards prior to affixing them to applications.
- Processed passport applications accurately and efficiently.
Research Assistant Intern
South Bay Latino Research Center
Chula Vista , CA
08.2019 - 08.2020
- Organized and maintained databases for tracking research progress and outcomes.
- Assisted in data entry.
- Recruited patients for study: I contacted patients by phone to coordinate their baseline and follow-up sessions.
- Tech calls in order to ensure patients' devices were working properly.
- Assisted in the preparation for the assessment in order to recruit patients.
Education
Industrial And Organizational Psychology
San Diego State University
San Diego, CA12-2021
Skills
- Administrative Management
- Report Preparation
- Problem-solving abilities
- Multitasking and Organization
- Customer Service
- Analytical Thinking
- Microsoft Office
- Self Motivation
- Documentation and Recordkeeping
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Intake Coordinator
Imperial Valley Respite
11.2022 - Current
Passport Agent
SDSU
01.2021 - 05.2022
Research Assistant Intern
South Bay Latino Research Center
08.2019 - 08.2020
Industrial And Organizational Psychology
San Diego State University
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