Karen Sebastian-Reyes
Watsonville,CA
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
11
11
years of professional experience
Work History
Loan Officer
Ur 1 Stop Auto Sales
05.2017 - Current
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Recommended loan approvals and denials based on customer loan application reviews.
- Processed loan applications and monitored progress from start to finish.
Customer Service Representative
Coast Auto Insurance
11.2015 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Sales Associates
Fatima's Fine Jewelry
06.2013 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
Education
Medical Clerk Certification - Medical Field
Center of Employment
Watsonville, CA10.2015
High School Diploma -
Watsonville High School
Watsonville, CA06.2013
Skills
- Customer Service-Focused
- Relationship Building and Management
- Team Player
- Bilingual in Spanish
- Attention to Detail
- Organizational Skills
- Adaptability
- Data Entry
Timeline
Loan Officer
Ur 1 Stop Auto Sales
05.2017 - Current
Customer Service Representative
Coast Auto Insurance
11.2015 - 10.2016
Sales Associates
Fatima's Fine Jewelry
06.2013 - 01.2015
Medical Clerk Certification - Medical Field
Center of Employment
High School Diploma -
Watsonville High School
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