Karen Semmelmann

• Organizes store for maximum visual appeal to engage customers and promote spending, 10% increase of repeat customers at newest store location
• Implements upselling strategies, increasing number of purchased items by 30%
• Serves as nutritional and health product expert resulting in selection of higher priced products 10% of time
• Assists customers in product selection, more than one item purchased 10% of time due to suggested product pairings
• Provides demonstrations to highlight features, benefits and value
• Verifies invoices submitting reimbursement claims for items not received/damaged
• Reconciles money utilizing sales and payment reports
• Completes bank deposits and change orders

• Performed statistical analysis and data verification of Specimen Acquisition and Clinical Chemistry laboratory activities, 70% reduction in reportable errors made by testing lab
• Completed pre/post analytical statistics to determine unsatisfactory rates and performance measures, 5% decrease in unsatisfactory rates
• Educated medical providers to improve specimen collection, storage, and transport which resulted in fewer patient callbacks/redraws, 15% reduction in provider submission errors
• Served as Texas Health Steps Medicaid program laboratory expert for internal clients, regional representatives, and medical providers
• Performed complex clinical chemistry testing
• Approved test results and managed revised reports for 4 departments
• Investigated laboratory delays and wrote preventative and corrective action reports
• Additional technical writing included monthly and quarterly reports, quality assurance monitors, standard operating procedures and job aids
• Implemented procedures in compliance with regulatory requirements
• Trained laboratory personnel
• Prepared and maintained laboratory quality assurance documentation
• Managed medical records
• Completed Continuous Quality Improvement projects using LEAN Six Sigma principles

• Conducted pre-analytical evaluations of specimens
• Determined acceptability of newborn screening, phenylketonuria, and clinical chemistry specimens
• Initiated investigations of specimens pending in LIS – Perkin Elmer, Orchard Harvest, Labware
• Assisted in Early Periodic Screening and Diagnostic Testing, Serology, Lab Supplies, and Media Preparation departments
• Trained new personnel

• Prepared anatomic specimens submitted for pathological examination
• Dictated macroscopic examination of dermatological, gynecological, and surgical specimens
• Performed lymphoma work-ups and located fetal and placental tissue in spontaneous abortions under sterile conditions
• Co-authored the Anatomic Pathology Standard Operating Procedure and wrote internal laboratory protocols
• Documented technical performance issues proposing solutions
• Managed inventory and maintained equipment
• Assisted with interviews, employee evaluations, and coordinated schedules
• Trained new personnel

• Evaluated specimen stability and acceptance criteria
• Prepared, processed and shipped specimens to specialty laboratories
• Confirmed accuracy of patient demographics

Gamma Beta Phi Honor Society

Phi Theta Kappa International Honor Society