Sara Coley
Fairlee
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Associate
Summit Station
White River Junction, VT
12.2024 - 10.2025
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained new associates on operational procedures and customer service standards.
- Processed transactions efficiently while maintaining accuracy in cash handling.
- Organized merchandise displays to enhance customer experience and drive sales.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Conducted regular audits of inventory and reports discrepancies to management promptly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Laboratory Technician
MDS Cleaning Solutions for Novo Nordisk
West Lebanon, NH
07.2024 - 12.2024
- Operated and maintained laboratory equipment to ensure optimal performance and accuracy.
- Documented results meticulously, ensuring compliance with regulatory standards and guidelines.
- Trained new staff on laboratory practices, safety measures, and equipment operation.
- Identified areas for process improvement and implemented solutions to enhance workflow efficiency.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Registered Pharmacy Technician/Data Entry Operator
Concept Pharmacy NH
West Lebanon, NH
04.2023 - 07.2024
- Accurately enter prescription information into computer system
- Assist in maintaining pharmacy inventory
- Work closely with pharmacists to ensure timely and accurate medication dispensing
- Adhere to all pharmacy laws and regulations
- Maintain patient confidentiality at all times
- Update patient records with accurate information
- Assist with medication synchronization programs
- Participate in continuing education and training programs
Administrative Assistant
The Family Place
Norwich, VT
10.2022 - 03.2023
- Supporting the day-to-day operations of the office
- Assisting with scheduling appointments and meetings
- Managing phone calls and correspondence
- Maintaining organized and efficient filing systems
- Preparing and editing documents and reports
- Assisting with event planning and coordination
- Handling incoming and outgoing mail
- Providing excellent customer service
- Assisting with special projects and tasks
Student Support Administrator
Pearson Education
Chandler, AZ
07.2015 - 10.2021
- Provide academic and administrative support to students
- Assist with enrollment and registration processes
- Manage student records and data
- Coordinate student services and resources
- Communicate effectively with students and faculty
- Organize and maintain student files
- Troubleshoot student issues and concerns
- Collaborate with school staff and faculty
- Ensure student success and satisfaction
- Managed daily operations within Student Services office by supporting continuous delivery of excellent services and care.
- Evaluated program performance against expectations.
- Pitched in to help with office tasks during busy periods and staff absences.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
Financial Aid Information & Finance Processor
Education Management Corporation
Chandler, AZ
11.2010 - 07.2015
- Process financial aid applications accurately and efficiently
- Assist students with questions regarding financial aid options
- Maintain detailed records of financial aid transactions
- Collaborate with finance department to ensure timely disbursement of funds
- Review and verify financial aid eligibility requirements
- Adhere to federal and state financial aid regulations
- Provide excellent customer service to students and families
- Participate in training sessions related to financial aid processing
- Work closely with admissions and academic departments to facilitate financial aid processing
Student Loan Holds and Disbursement Specialist
Affiliated Computer Services
Tempe, AZ
01.2009 - 10.2010
- Process student loan disbursements accurately and efficiently
- Monitor student loan accounts for holds and discrepancies
- Communicate with students and borrowers regarding loan status
- Ensure compliance with federal regulations and company policies
- Collaborate with other departments to resolve loan issues
- Maintain detailed records of loan transactions
- Review student eligibility for loan disbursements
- Troubleshoot and address any technical issues related to loan processing
- Stay current on changes in student loan regulations and policies
Education
Associates - General Education with a focus on Business
Mesa Community College
Mesa, AZ05.2014
High School -
Arizona Lutheran Academy
Laveen, AZ05.2006
Skills
- Event Planning
- Troubleshooting Technical Issues
- Cash Register
- Accurate Cash Credit Card Handling
- Financial Reporting
- Time Management
- Cash Management
- Conflict Resolution
- Verify Patient Data
- Outbound Telephone Marketing
- Stocking Inventory
- Maintained Detailed Records
- Exceptional Organizational Skills
- Sales
- New Customer Acquisitions
- Resolved Customer Complaints
- Safety Procedures
- Persuasive Speaking
- Active Listening
- Improve File System Procedures
- Building Customer Service
- Shipping and Receiving
- Decision Making
- Batch Summary Reports
- Account Reconciliation
- Invoice Processing
- Basic Clerical Knowledge
- Multitasking
- Professional Customer Interactions
- Data Entry
- Telephone Etiquette
- Handled Volatile Customer Situations
- Active Learning
- Train New Employees
- Communication Skills
- Basic Math
- Maintained Document Files
- Community Work Experience
- Reading Comprehension
- Writing
- Team Player
- Customer Service Skills
- Quality Assurance
- Microsoft Office Suite
- Customer Inquiries
- Customer service
- Cash handling accuracy
- Store cleanliness maintenance
- Cash register operation
- Computer literacy fundamentals
- Payment processing
- Stock replenishment efficiency
- Product display
- POS systems
- Product support
- Inventory assessment
- Reliable and responsible
- Team cooperation
- Ability to lift 40 pounds
- Documentation and reporting
- Merchandise receiving and handling
- Register opening and closing
- Microsoft applications proficiency
- Store policies and procedures
Certification
- Registered Pharmacy Technician
- NH Board of Pharmacy
- April 2023
Traits
- Communicator
- I am able to effectively and respectfully communicate with superiors, colleagues, and staff.
- Flexible
- I am able to adapt to new requirements, situations, or environments.
- Accountable
- I take responsibility for my actions and follow through on my promises.
- Accurate
- I am exact and make sure my work is mistake-free.
- Goal-oriented
- I focus on that which needs to be completed in order to finish a task, project, or job.
Timeline
Store Associate
Summit Station
12.2024 - 10.2025
Laboratory Technician
MDS Cleaning Solutions for Novo Nordisk
07.2024 - 12.2024
Registered Pharmacy Technician/Data Entry Operator
Concept Pharmacy NH
04.2023 - 07.2024
Administrative Assistant
The Family Place
10.2022 - 03.2023
Student Support Administrator
Pearson Education
07.2015 - 10.2021
Financial Aid Information & Finance Processor
Education Management Corporation
11.2010 - 07.2015
Student Loan Holds and Disbursement Specialist
Affiliated Computer Services
01.2009 - 10.2010
Associates - General Education with a focus on Business
Mesa Community College
High School -
Arizona Lutheran Academy