Karen Serrano
Chicago,IL
Summary
Passionate and reliable individual with goals of advocating for minorities deprived of resources. Potential ally who is interested in assessing racial and ethnic marginalized groups with mental health management. Focal point in couple and family counseling to guide clients with healthier coping mechanisms to address the psychological effects created by the system.
Overview
7
7
years of professional experience
Work History
Server
Flapjacks Of Oak Lawn
05.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items and specials.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Head Cashier
La Cocina Jalisciense
11.2018 - 08.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported fellow servers during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Sandwich Artist
Subway
07.2017 - 11.2018
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Education
Bachelor of Science - Psychology
Loyola University Chicago
Chicago, IL05.2021
Associate of Arts - Social And Behavioral Sciences
Loyola University Arrupe College
Chicago, IL08.2019
Skills
- Communication
- Active listening
- Problem-solving
- Management
- Collaboration
- Decision-making
Volunteer Experience
Curie High School, Chicago, IL. 2019-2021
- Volunteer for after school program where several projects were worked on to provide Latinx high school students access to scholarships available to them. This was often executed by creating workshops for them.
- Volunteer as a panelist for a Latinx panel in higher education where insightful tips were given to the high school scholars to pursue higher education despite potential obstacles.
Languages
Spanish
English
Timeline
Server
Flapjacks Of Oak Lawn
05.2021 - Current
Server/Head Cashier
La Cocina Jalisciense
11.2018 - 08.2021
Sandwich Artist
Subway
07.2017 - 11.2018
Bachelor of Science - Psychology
Loyola University Chicago
Associate of Arts - Social And Behavioral Sciences
Loyola University Arrupe College
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