Karen Severson
South Range,WI
Summary
- Proficient customer service experience
- Recognition for exceptional service skills that increased company sales
- Organizational and prioritization skills with high attention to accuracy and deadlines
- Ability to work well independently and within team setting to achieve business goals
- Solid interpersonal and communication skills with ability to build rapport
- Proficient in Microsoft Word, Excel, Outlook, Publisher, PowerPoint, Corel, and Photoshop software
- Competent Transcriptionist
Professional in medical claims with strong analytical skills and expertise in claims processing and adjudication. Known for team collaboration and adaptability to changing needs, consistently achieving results. Skilled in data management, regulatory compliance, and customer service, with proactive approach to resolving complex issues. Reliable and dependable, always focused on delivering quality outcomes.
Overview
24
24
years of professional experience
Work History
Claim's Department
United Health Group/Optum
09.2019 - Current
- Analyzing insurance information
- Performing data entry
- Handling insurance claims reimbursements
- Deciding whether a claim should be processed or denied
Senior Customer Service Representative
United Health Group
10.2018 - 06.2019
- As inbound representative informs and educates health saving account
- Applies appropriate communication techniques when responding to customer
- Provides website assistance
- Assist in resolving issues
- Maintains timely accurate documentation for all appropriate transactions
Customer Service Representative
UBM/ADVANTSTAR
06.2018 - 08.2018
- Company Overview: 218-740-7200
- As inbound Customer Service Representative assist customer registering for trade shows in Nevada and New York
- Guide customer through UBM website
- Update missing information on current applications made during trade shows
- 218-740-7200
Tax Specialist
H&R BLOCK
01.2022 - Current
- Prepares yearly tax and amended returns
- Provide and assist customers with IRS forms
- Educating clients to get a better return
Sales Representative
CREATIVE CHANNEL SERVICES
11.2017 - 12.2017
- Demonstrated and sold Fitbit products
- Assisted customers and answered questions on other products in the store
- Developed relationship with Best Buy associates and assisted in store operations when appropriate
Administrative Assistant
J&B TRUCKING
07.2017 - 09.2017
- Assist manager with accounts payables
- Update records for new and current employees
- Audit truckers daily timesheet, and logbook
- Keep track of expiration date for insurances
- Pay customers' bills as directed
Transcription Clerk (Registrar Office)
UW SUPERIOR
01.2016 - 08.2017
- Assist Transcription Specialist in processing transcript requests for current and alumni students
- Maintain front desk customer service for 7 employees
- Process transcriptions request
- Prepare deposits
Seasonal Tax Associate
H&R BLOCK
01.2017 - 07.2017
- Prepare and file client taxes
- Promote services
- Set-up appointments
- Answer phone when needed
Office Associate (Business and Economic Department)
UNIVERSITY OF WISCONSIN
10.2015 - 01.2016
- Tracked and ordered office supplies
- Created and maintained excel spreadsheet for 3 grant cost centers
- Balanced centers financials
- Paid, entered, balanced in coming invoices
Office Associate (Sea Grant and Lake Superior National Estuarine Research Reserve)
UNIVERSITY OF WISCONSIN
01.2011 - 05.2015
- Serve as office support for 7 employees
- Formatted Excel spreadsheet to compute bills, purchase orders, and requisitions
- Maintain 10 journal entries by recording, balancing, and updating Excel Spreadsheet
- Facilitated client contact
- Tracked and ordered office supplies
- Managed and balanced centers financials using Universities (WISDM) Wisconsin Data Mart for PeopleSoft Financials
Transfer Analysis Assistant
UNIVERSITY OF WISCONSIN
12.2010 - 04.2014
- Assistant to Transcript Specialist in transcribing income transcripts
- Analyze and enter transfer approximated 2000 courses into student database (People Soft program)
- Approximately 2000 transcripts received per year
- Created spreadsheet to compile, store, and retrieve data from various schools
Customer Service Professional
H&R BLOCK
12.2012 - 04.2013
- Manage front desk and training of new CSP's
- Provided customers with tax information using DNA
- Use People Soft program to enter clients information
- Set-up appointments for clients (phone calls and walk-ins)
- Processed payments using POS software
- Acquired EIN number using Blockworks
- Nightly reconciled data and balanced accounts
- Prepared, edited, and mailed out WRA's
Customer Service Representative
TELEPHONE ASSOCIATES
04.2001 - 04.2009
- Maintained constant communication with customers until resolution of issues
- Received letter Of recognition from customer for providing courteous and prompt service
- Managed billing in absence of manager
- Assisted manager monthly with resolving billing issues
- Ensuring data integrity while reducing payroll hours for completing task
- Prepared and audited telephone directory using proper communication
- Maintained customer records, files, communications, and repairs
Education
Customer Service Seminar -
University Wisconsin/Rice Lake
01.2014
Diploma-Medical Transcriptionist -
PENN FOSTER CAREER SCHOOL
Scranton, PA01.2011
Bachelor of Science degree - Individually Designed Major
UW-Superior
01.1999
Certificate in Desktop Publishing -
University of Minnesota
Duluth, MN01.1980
Certificate in Accounting -
Wisconsin Indianhead Technical College
Superior, WI01.1979
Diploma in Data Processing -
Wisconsin Indianhead Technical College
Superior, WI01.1977
Skills
- HIPAA compliance awareness
- Claims Processing Proficiency
- Decision-making capabilities
- Professionalism and Ethics
- Continuous learning mindset
- Medical Terminology Familiarity
Timeline
Tax Specialist
H&R BLOCK
01.2022 - Current
Claim's Department
United Health Group/Optum
09.2019 - Current
Senior Customer Service Representative
United Health Group
10.2018 - 06.2019
Customer Service Representative
UBM/ADVANTSTAR
06.2018 - 08.2018
Sales Representative
CREATIVE CHANNEL SERVICES
11.2017 - 12.2017
Administrative Assistant
J&B TRUCKING
07.2017 - 09.2017
Seasonal Tax Associate
H&R BLOCK
01.2017 - 07.2017
Transcription Clerk (Registrar Office)
UW SUPERIOR
01.2016 - 08.2017
Office Associate (Business and Economic Department)
UNIVERSITY OF WISCONSIN
10.2015 - 01.2016
Customer Service Professional
H&R BLOCK
12.2012 - 04.2013
Office Associate (Sea Grant and Lake Superior National Estuarine Research Reserve)
UNIVERSITY OF WISCONSIN
01.2011 - 05.2015
Transfer Analysis Assistant
UNIVERSITY OF WISCONSIN
12.2010 - 04.2014
Customer Service Representative
TELEPHONE ASSOCIATES
04.2001 - 04.2009
Diploma-Medical Transcriptionist -
PENN FOSTER CAREER SCHOOL
Bachelor of Science degree - Individually Designed Major
UW-Superior
Certificate in Desktop Publishing -
University of Minnesota
Certificate in Accounting -
Wisconsin Indianhead Technical College
Diploma in Data Processing -
Wisconsin Indianhead Technical College
Customer Service Seminar -
University Wisconsin/Rice Lake
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