Shaniel Rodriguez
Cleveland,OH
Summary
Dedicated professional with strong verbal communication and attention to detail. Proven ability to deliver exceptional customer service and collaborate effectively in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cook /Retail Cashier
GetGo Gas Station
2023.08 - 2024.01
- Delivered friendly and efficient customer service in a high-volume retail and food service environment
- Accurately processed cash, credit, and mobile transactions while maintaining balanced registers
- Resolved customer concerns professionally to ensure satisfaction and repeat business
- Prepared made-to-order food items according to quality and safety standards
- Communicated wait times, promotions, and product availability clearly to customers
- Assisted with upselling promotions and loyalty programs
- Maintained cleanliness and organization to enhance customer experience
- Worked collaboratively with team members to ensure smooth store operations during busy shifts
Dietary Aide
Morrison Healthcare
2022.06 - 2023.07
- Delivered meals to patients while ensuring accuracy with physician-ordered dietary restrictions
- Provided compassionate customer service to patients and families
- Responded promptly to special meal requests and concerns
- Maintained strict food safety and sanitation standards
- Collaborated with nursing staff to ensure patient satisfaction
- Demonstrated empathy and professionalism in a healthcare setting
EVS
Cleveland Clinic
2020.06 - 2022.05
- Worked effectively in fast-paced environments.
- Cleaned and sanitized patient rooms, operating areas, and high-touch surfaces
- Disposed of medical and biohazard waste according to safety regulations
- Restocked supplies in patient and common areas
- Responded promptly to urgent cleaning requests
- Maintained confidentiality and compliance with HIPAA standards
- Maintained a clean, safe, and welcoming environment for patients, staff, and visitors
- Communicated courteously with patients while cleaning rooms to ensure comfort and minimal disruption
- Responded promptly to urgent cleaning requests to support patient care needs
- Demonstrated empathy and professionalism when working in sensitive healthcare settings
- Collaborated with clinical staff to ensure patient rooms were prepared efficiently for admissions
- Upheld high service standards to enhance overall patient satisfaction and safety
Covid Screener
Cleveland Clinic
2020.01 - 2020.06
- Greeted patients and visitors with professionalism while conducting health screenings
- Clearly explained hospital policies and safety procedures in a calm, reassuring manner
- Assisted visitors with directions and answered general facility questions
- Conducted health screenings and enforced safety protocols
- Explained policies clearly while maintaining professionalism and empathy
- Managed high-traffic entry points efficiently
- De-escalated tense situations regarding visitor guidelines
- Documented screening information accurately
Education
High School Diploma -
John Marshall High School
3808 W 140th St, Cleveland, OH 441112018-04
Skills
- Strong verbal communication skills
- Ability to learn new systems and software quickly
- Reliable and punctual
- Adaptable in fast-paced environments
- HIPAA compliance awareness
- Strong time management
- Team collaboration
- Ability to work flexible shifts
- HIPAA compliance awareness (from healthcare roles)
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cook /Retail Cashier
GetGo Gas Station
2023.08 - 2024.01
Dietary Aide
Morrison Healthcare
2022.06 - 2023.07
EVS
Cleveland Clinic
2020.06 - 2022.05
Covid Screener
Cleveland Clinic
2020.01 - 2020.06
High School Diploma -
John Marshall High School