Karen Shatley
Hickory,NC
Summary
Able to handle multiple tasks on a daily basis using creative approaches to problem solve. Dependable, energetic, and up to the task of learning new skills.
Professional billing professional with strong expertise in financial operations and invoice management. Adept at ensuring timely and accurate billing processes, utilizing skills in account reconciliation, data entry, and customer service to drive efficiency. Known for collaborative team spirit and adaptability in dynamic environments. Highly reliable and results-focused, consistently meeting organizational goals and enhancing overall workflow.
Overview
21
21
years of professional experience
Work History
Division Billing Coordinator
Republic Services Inc.
04.2023 - Current
- Maintain customer accounts, setup new accounts, enter payments, maintain records, customer service, end of month billing/invoicing for 2 recycle centers. Use of multiple billing programs.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Entered details into accounts and tracked payments.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
Receiver/Stocker
Lowes Home Improvement
05.2021 - 04.2023
- Receive and process paperwork for incoming trucks, unload and stock merchandise, scan store for inventory and auditing, training of new employees.
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
01.2004 - 01.2018
- Receptionist
- Legal Secretary
- Shipping and Receiving
- Customer Service
- Bookkeeper
Education
A.A. - Paralegal Studies
Liberty University
Lynchburg, VA01.2013
Skills
- Creativity
- Organization
- Problem solving
- Teamwork
- Deadline oriented
- File management
- Invoice processing
- Research
- Payments experience
- Billing systems and software
- Multitasking and organization
- Data research
Timeline
Division Billing Coordinator
Republic Services Inc.
04.2023 - Current
Receiver/Stocker
Lowes Home Improvement
05.2021 - 04.2023
01.2004 - 01.2018
A.A. - Paralegal Studies
Liberty University
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