Karen Shaw

• Conducted outreach activities to engage local stakeholders in programs.
• Provided leadership, guidance and support to staff members.
• Implemented strategies to increase public awareness of social and community service programs.
• Analyzed trends and data to inform decision-making and program development.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Participated in community events to promote services and engage with public.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Housing Team Lead overseeing three Housing Case Managers.
• Partnered with local organizations to expand access to social and community services

• Recorded incoming and outgoing shipments for accurate tracking.
• Verified order accuracy of orders and proactively corrected discrepancies.
• Unloaded pallets and deliveries and organized products in warehouse.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Reduced safety hazards by maintaining clean and orderly warehouse environment.

• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Maintained data entry team access log-ins and granted system permissions to approved employees.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Reviewed budget forecasts factoring department staffing and production needs.
• Oversaw six staff members on two separate shifts.

My duties include but are not limited to entering donations into the donation tracking system, answering the phone, scheduling for the farmer’s market, aiding with the diaper bank, attending meetings as needed, and assisting co-workers with projects.

Shelter Manager Duties including but not limited to the following: Review daily activities with shelter caretaker to ensure that guests are following Shelter guidelines, attending daily Transitions classes, and meeting daily for one on one case management. Completing intakes and entering guests into the HMIS tracking system for those experiencing homelessness. Working with other agencies to provide additional resources and support for those enrolled at the shelter. Entering client information into our in house tracking system call Notehouse.

Administrative Assistant duties included but not limited to the following: Processing payments, entering information into QuickBooks and printing checks. Maintaining several spreadsheets to ensure accurate data and payments. Completing reports for grants throughout the program year. Answering phones, contacting tenants to verify rental payments, and assisting Executive Director as Needed.