KAREN SMITH
Chino,CA
Summary
Seeking an entry level position as a Rehabilitation Technician or similar position. Seeking a responsible and challenging position working with a dynamic team of Recovery Specialists, where I can learn and utilize the knowledge and skills that I have obtained through experience and education.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Management Assistant
Mooschekian Management
Chino, CA
10.2010 - 03.2023
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Collected and maintained careful records of rental payments and payment dates.
- Promptly responded to tenant complaints and concerns for over 162 units.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Evictions, 3 day notices
Customer Service Manager
Walmart
Ontario, CA
11.2016 - 07.2022
- Actively listened to multiple customers daily, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Managed over 30 associates daily.
Education
Certification - AOD
CCAAP
Sacramento, CA04.2023
Certificate - Registered Alcohol Drug Technician R1472290622
CCAAP Certemy
Sacramento, CA06.2022
No Degree - General Studies
Chaffey College
Rancho Cucamonga, CA01.2015
GED -
GED
San Bernardino, CA2004
Skills
- Working knowledge of 12 Step Recovery Program
- Knowledge of the 12 core functions of AOD counseling
- Typing Skills
- Computer skills in all Microsoft Office
- First Aid CPR Adult and Infant
- Registered Drug and Alcohol Trainee with CCAAP
- Strong written and verbal communication skills
Certification
CPR. First Aide
Timeline
Customer Service Manager
Walmart
11.2016 - 07.2022
Property Management Assistant
Mooschekian Management
10.2010 - 03.2023
Certification - AOD
CCAAP
Certificate - Registered Alcohol Drug Technician R1472290622
CCAAP Certemy
No Degree - General Studies
Chaffey College
GED -
GED
Similar Profiles
Devon DobbsDevon Dobbs
Maintenance Technician at Chicago Housing Authority (McCormack Baron Management, Inc/Eastlake/HHDC ManagementMaintenance Technician at Chicago Housing Authority (McCormack Baron Management, Inc/Eastlake/HHDC Management
JOSEPH BITANGACHAJOSEPH BITANGACHA
LANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICESLANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICES
Benson Themba JacobBenson Themba Jacob
General Worker/ Greening and Cleaning at Fleet Management Head Quarters (Facilities Management)General Worker/ Greening and Cleaning at Fleet Management Head Quarters (Facilities Management)
Abigail FloresAbigail Flores
Hearts & Heroes Club Member at Don Antonio LugoHearts & Heroes Club Member at Don Antonio Lugo
Janet MontesJanet Montes
Administrative Assistant at Crown LimousineAdministrative Assistant at Crown Limousine